If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe and not click any links or provide any personal information.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, or Microsoft 365 Family subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.

Check the Xbox services, games, and apps for any service outages.

There are different error codes or error messages that you may receive when you're trying to make a purchase from the Microsoft Store. For more help with your specific error, go to: Xbox payment error messages and codes.

Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

We’re making some changes to Windows and Microsoft 365 that will impact Cortana users. Cortana voice assistance in Windows as a standalone app was retired in the spring of 2023. Additionally, Cortana in Teams mobile, Microsoft Teams display, Microsoft Teams Rooms, Outlook mobile, and Microsoft 365 mobile was retired in the fall of 2023.

Use the Xbox mobile app, the Xbox Game Pass app, or the Microsoft Store on PC to remotely install games—so your games are ready when you are. Here’s how to get your console and Windows device ready for installations that you’ll be able to start from your phone or mobile device.