If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof Intelligence from Microsoft 365 Advanced Threat Protection and Exchange Online Protection help prevent phishing messages from reaching your Outlook inbox.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

You can start a one-to-one chat with SMS participants in Brazil, Canada, Colombia, Great Britain, India, Mexico, and the United States. SMS participants from other countries will receive an invite to join Microsoft Teams (free); once they join, you can start a chat with them.

Did this resolve your issue? Check the Xbox services, games, and apps for any service outages.

To unblock your account, you'll need to reset your password. Enter the email address of the blocked account, then enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

The cost of sending an SMS from Skype varies according to the country you’re sending it to. You'll need to have some Skype Credit – sending text messages is not covered by our subscriptions. To check the SMS message rates to any destination: Go to our rates page and type the country you want to text into the search box.

Download Microsoft Authenticator. Important: Microsoft no longer supports Authenticator versions that are more than one year old. Always keep your device up to date.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.