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If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. 

The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem. If we don't detect any problem, we'll guide you through how you can help yourself.

Click the button to begin:
Helper

Other password help

  • If you need to reset your password because you forgot it, learn how to Reset your password.

  • If you know your password, and want to change it, sign in to Change password.

  • If you know your password, but it's stopped working, use the Sign-in Helper tool above.

  • If you need help with your work, school or Entra password, contact your IT admin or go to Work or school password reset.

Other username help

  • If you have forgotten your email or username, learn how to Look up your Microsoft account.

  • If you know your username but it's not recognised anymore, read My username has stopped working.

  • If you see an error that says "We couldn't find an account with that username" or "account doesn't exist" use the Sign-in Helper tool above.

Other account help

  • If you have issues with getting verification codes, read our troubleshooting steps.

  • If you have any other Microsoft account sign in issues, use our Sign-in Helper tool above.

Frequently asked questions

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