I can't sign in to my Microsoft account
Reset forgotten password
If you forgot your Microsoft account password, follow these steps.
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Select Reset password below.
Reset password -
Enter the email address, phone number, or Skype name you use to sign in then select Next.
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We'll ask where you'd like to get your verification code and select Next.
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Type the requested information and select Send code.
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Type the security code into Verify your identity, then select Next.
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Enter and confirm your new password.
Tip: If the verification code didn’t arrive, read Troubleshooting verification code issues.
Other sign in issues
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If you know your password, but want to change or reset it, sign in to Change password.
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If you need help with your work, school or Entra password, go to Microsoft Online password reset.
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If you get a message from Microsoft that says your account is locked, use our Sign In Helper tool.
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If you have forgotten your username, or you get a message from Microsoft that says that "account doesn't exist", use our Sign In Helper tool.
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If you have any other Microsoft account sign in issues, use our Sign In Helper tool below.