I can't sign in to my Microsoft account

Reset forgotten password

If you forgot your Microsoft account password, follow these steps.

1. Select Reset password below.
   Reset password

2. Enter the email address, phone number, or Skype name you use to sign in then select Next.

3. We'll ask where you'd like to get your verification code and select Next.

4. Type the requested information and select Send code.

5. Type the security code into Verify your identity, then select Next.

6. Enter and confirm your new password.

   Tip: If the verification code didn’t arrive, read Troubleshooting verification code issues.

Other sign in issues

• If you know your password, but want to change or reset it, sign in to Change password.

• If you need help with your work, school or Entra password, go to Microsoft Online password reset.

• If you get a message from Microsoft that says your account is locked, use our Sign In Helper tool.

• If you have forgotten your username, or you get a message from Microsoft that says that "account doesn't exist", use our Sign In Helper tool.

• If you have any other Microsoft account sign in issues, use our Sign In Helper tool below.

Sign-in helper

Frequently asked questions