The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

The cost of sending an SMS from Skype varies according to the country you’re sending it to. You'll need to have some Skype Credit – sending text messages is not covered by our subscriptions. To check the SMS message rates to any destination: Go to our rates page and type the country you want to text into the search box.

Check the Xbox services, games, and apps for any service outages.

After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store. Visit the links below to find out about refunds for other types of products: Xbox subscription cancellations and refunds.

Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Add a new account to the Microsoft authenticator app. You can set up your work or school account on the Microsoft Authenticator app for Android or iOS. Important: If you already set up your work or school account in the Microsoft Authenticator app, you don't need to do it again.

Help with a work or school account password. I need to talk to a customer support agent. Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Depending on your product and if it's still in support, Microsoft support experts are available to help you with a broad selection of support options and able to address product and service challenges for a more personalized experience.