How to help keep your Microsoft account safe and secure. Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Using the Security info page. If your organization provided you with specific steps about how to turn on and manage your two-factor verification, you should follow those instructions first. Otherwise, you can get to your security verification method settings from the Security info page.

If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.

Learn how to fix problems signing into your Microsoft account. Resolve password verification, locked account, and other Microsoft account login issues.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Microsoft 365 is a cloud-based subscription service that combines the latest AI-powered apps, so you can create and share anywhere, on any device. Buy or try Microsoft 365. Get apps and games from Microsoft Store on a Windows 10 PC.