If you don't recognize a charge on your account, click here for guidance on how to investigate it.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

如何兑换礼品卡、Xbox 下载代码或令牌. Microsoft和 Xbox 礼品卡以及下载代码和令牌的工作方式相同：兑换到Microsoft帐户后，你可以在 Windows 或 Xbox Microsoft Store 在线商店花费余额，并且可以获取最新应用、游戏、电影、电视节目以及 Surface、Xbox 和配件的下载。

Use the Currencies data type to calculate exchange rates. Enter the currency pair in a cell using this format: From Currency / To Currency with the ISO currency codes. For example, enter "USD/EUR" to get the exchange rate from one United States Dollar to Euros.

Check your other Xbox accounts to see if they use the payment option you’re attempting to remove and change that payment method first.

另请参阅. 如果找不到 Microsoft Store，请参阅在 Windows 10 中查找 Microsoft Store 时遇到问题。. 如果在启动 Microsoft Store 时遇到问题，请参阅 Microsoft Store 无法启动。. 如果你可以启动 Microsoft Store，但只是在查找或安装应用时遇到问题，请参阅我无法从 Microsoft Store 找到或安装应用。

*Daily limits and terms apply, and vary by country and region. How to earn Microsoft Rewards on mobile. There are a couple of ways you can earn points on the go.

Find out how to resolve problems with subscription purchases.