If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Use your Microsoft account to sign in to Microsoft services like Windows, Microsoft 365, OneDrive, Skype, Outlook, and Xbox Live.

Locate your product key for Windows 10 or Windows 11. Depending on how you got your copy of Windows 10 or Windows 11, you'll need either a 25-character product key or a digital license to activate it.

Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

Open a service request in the Microsoft 365 admin center. This service is free. Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

On the Windows 11 software download page , select Create tool now and follow the instructions to install Windows 11. Warning: Microsoft recommends against installing Windows 11 on a device that does not meet the Windows 11 minimum system requirements.

Choose the web browser you're using for exact steps on how to download and run the automated solution. Download the automated tool. At the bottom of the browser window, select Run to launch the SetupProd_OffScrub.exe file. Select the version you want to uninstall, and then select Next.

If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your “issue” fixed, it’s better to be safe and not click any links or provide any personal information.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

These are the minimum system requirements your PC must meet to help enable a great computing experience: Processors/CPUs (Central Processing Units): 1 Ghz or faster with 2 or more cores and appearing on our list of approved CPUs . The processor in your PC will be a main determining factor for running Windows 11.

Getting the most out of Microsoft Rewards. Here are some best practices for earning Microsoft Rewards points so you can redeem them for gift cards, games, sweepstakes, nonprofit donations, and more.