Notes: If you don't see the security key option, it's possible that your organization doesn't allow you to use this option for verification. In this case, you'll need to choose another method or contact your organization's help desk for more assistance. Before you can register a security key, you must have at least one additional security verification method registered.

How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

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Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Upgrading to Game Pass Ultimate When you upgrade to Xbox Game Pass Ultimate, we'll convert any prepaid time you have on Xbox Game Pass or EA Play subscriptions and apply it toward Xbox Game Pass Ultimate at the current conversion ratio, up to a maximum of 36 months.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Microsoft Authenticator FAQs Caution A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your Authenticator to verify your identity on the call. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. No real ...

Get info on how to sign up for, extend, or check the latest offers on subscriptions on your Xbox console.

Learn how to set up your user account for multifactor authentication with Microsoft 365.