If you don't recognize a charge on your account, click here for guidance on how to investigate it.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

You can update your billing address online or right from your Xbox One console. Learn how here.

如何兑换礼品卡、Xbox 下载代码或令牌. Microsoft和 Xbox 礼品卡以及下载代码和令牌的工作方式相同：兑换到Microsoft帐户后，你可以在 Windows 或 Xbox Microsoft Store 在线商店花费余额，并且可以获取最新应用、游戏、电影、电视节目以及 Surface、Xbox 和配件的下载。

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Disability answer desk. Accessible help and resources to get your Xbox questions answered.

另请参阅. 如果找不到 Microsoft Store，请参阅在 Windows 10 中查找 Microsoft Store 时遇到问题。. 如果在启动 Microsoft Store 时遇到问题，请参阅 Microsoft Store 无法启动。. 如果你可以启动 Microsoft Store，但只是在查找或安装应用时遇到问题，请参阅我无法从 Microsoft Store 找到或安装应用。

Earn Microsoft Rewards points with Xbox, whether on console or on your devices. Available with your Microsoft account, the free Microsoft Rewards program makes it even easier to earn points for things you already do, like shopping for games and other eligible items in the Microsoft Store, gaming on Xbox, or searching on Bing.