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If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Applies To: Outlook.com

You can use installation media (a USB flash drive or DVD) to install a new copy of Windows, perform a clean installation, or reinstall Windows. To create installation media, go to the software download website, where you'll find step-by-step instructions.

You can start a scan for malware any time you like. Note: Microsoft Defender currently offers anti-malware on Windows, Android, and macOS. From the Microsoft Defender dashboard. If you want a deeper scan, instead of selecting Quick scan in step 3, select Scan options and choose the type of scan you want.

Applies To: Microsoft Defender on Android, Microsoft Defender on Mac, Microsoft Defender on Windows

However, if you're reinstalling Microsoft 365, and you've already redeemed a product key and have an account associated with Microsoft 365, then go to the section sign in to download Office.

Applies To: Office 2019, Office 2016, Office 2016 for Mac, Office 2013

Change from a 32-bit version to a 64-bit version or vice versa. Activate Windows. Fix Bluetooth problems in Windows. Learn how to install, reinstall, or activate Microsoft 365 or Office 2019 on a PC or Mac.

Applies To: Office 2024, Office 2024 for Mac, Office 2021, Office 2021 for Mac, Office 2019, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Admin, Microsoft 365 for Mac, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Find your BitLocker recovery key. A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive.

Having trouble connecting to your email from Outlook on your desktop? Follow these steps to let Outlook diagnose and fix errors in your Outlook mail profile that might be causing the issue.

Applies To: Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Office for business, Office 365 Small Business, Microsoft 365 admin

Download the offline installer from your account portal. To download the offline installer, go to www.office.com. If you're not already signed in with the Microsoft account associated with your copy of Microsoft 365 or Microsoft 365 do that now.

Applies To: Office 2024, Office 2021, Office 2019, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, Office 365 operated by 21Vianet, Office 365 operated by 21Vianet - Small Business Admin, Office 365 operated by 21Vianet - Admin, Office 365 Germany - Enterprise, Office 365 Germany - Enterprise admin

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Use the Add a language feature to install another language for Windows 11 to view menus, dialog boxes, and supported apps and websites in that language. To do this: Select Start > Settings > Time & language > Language & region. Go to Preferred languages, select Add a language.