How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

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Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn how to redeem a Microsoft/Xbox gift card or other code or offer on your mobile device, Windows device, or Xbox console.

Remove a payment option for your Microsoft account. If you have a payment method for your Microsoft account that you're no longer using, or that has expired, you can remove it. Sign in to the Payment options page with your Microsoft account. Open payment options Find the payment method you want to remove, and then select Remove. Confirm that you want to remove your payment method, and then ...

Learn how to protect your PC, identity, and data from tech support scams.

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.