Check your other Xbox accounts to see if they use the payment option you’re attempting to remove and change that payment method first.

Go to Payment & billing and select Payment options.You can add or edit payment methods from here. Under Payment methods, you can Add a new payment method, View or edit card, or Remove card.; Enter your updated info, and select Save.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

You can update your billing address online or right from your Xbox One console. Learn how here.

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

Home Users If you need help downloading, installing, or activating Windows or Office, need technical support or have any account & billing related questions, select the Get help button below.Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

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