In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

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Suspicious links or unexpected attachments - If you suspect that an email message, or a message in Teams is a scam, don't open any links or attachments that you see. Instead, hover your mouse over, but don't click the link. Look at the address that pops up when you hover over the link.

Learn how to fix error PBR9012 so you can make a purchase from your Xbox console.

Scammers might also initiate contact by displaying fake error messages on websites you visit, displaying support numbers and enticing you to call. They may also put your browser in full screen mode and display pop-up messages that won't go away, apparently locking your browser.

Select Search in the top right-hand corner and type in the product you want to purchase. Your results will be displayed and click the product to get the buy page to complete your purchase on the web store.

Learn how to set up a required password to prevent unauthorized purchases from Microsoft Store on PC or mobile device using Windows.

Describe your problem, and we'll provide self-help or connect you to the most appropriate support, which may include chat or request a call — we’ll call you, so you don’t have to wait. If you still need help with your purchase, select your region to find the phone number for your country.

If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

Make sure you sign in with the account you used to make the purchase. If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.