"Unable to complete this transaction" error message

"Unable to complete this transaction. Please update to the latest version of Microsoft Store" error message

If you see an error message that says "Unable to complete this transaction. Please update to the latest version of Microsoft Store" while attempting to complete a purchase, redeem a code/card, or activate a digitally attached product with your new device, you will need to update your app or device to the latest version. 

Need more help?

If the above options do not work, you can follow these steps:  

To make a purchase or send a gift   

Purchase from our online web Store 

• Start by visiting microsoft.com/store. Select Search in the top right-hand corner and type in the product you want to purchase.

• Your results will be displayed and click the product to get the buy page to complete your purchase on the web store.

• If the product is giftable, you will see the option to also send the item as Gift by clicking on the gift box icon.

For redeeming a code/card   

If you are unable to redeem your code/card through the app you can redeem on the web instead. 

• Visit www.microsoft.com/redeem.

• Sign-In or Ensure you are signed into the Microsoft Account/Gamertag you wish to redeem on.  

• Enter your code and follow the prompts. 

For digitally attached Subscriptions/Games that came with your device  

• On Xbox consoles, make sure your console is up to date at Settings > System > Updates. If you still have trouble redeeming after ensuring your console is up to date, please visit Find and redeem your Digital Direct offers. For further assistance please use the “Contact us” option on this page.

• For Microsoft 365/Office offers, please visit Activate Office - Microsoft Support follow the instructions for how to Activate.

Contact Support

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.