Can't launch a game or an app? Some players may be having trouble launching games and apps. While we are working on a fix, try rebooting your console. More options Attention Issues with chat support

Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Not finding what you need? Try the Get Help app! Open the app Not finding what you need? Try the Get Help app! Open the app

If you are having issues installing or updating Gaming Services on your PC, or if you are noticing that the Xbox app for PC is launching with missing content, you may want to download and run the Gaming Services Repair Tool for PC.

If you bought Windows 10 or Windows 11 Pro upgrade in the Microsoft Store app, you'll receive a digital license instead of a product key in the confirmation email that was sent to confirm the purchase.

Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.

To review app, game or subscription purchases, track orders, or view and print invoices, sign in to your order history page. Select 'Personal account' or 'Work account' tab below for your account type.

Xbox Support ... Xbox Support

If you purchased a game or app from Microsoft, you may be able to request a refund. To request a refund on apps and games for use on Xbox, go to Request a refund for digital games.