How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

Learn how to manage the payment information and billing for your Microsoft 365 subscription.

您可以在 Xbox 主機或 web 上檢視 Xbox 購買記錄。 使用以下步驟檢閲您的資訊或取得您不認識的費用之説明。

價值觀聲明 在 Microsoft，我們理解，購買數位遊戲產品有時不會按計劃進行。 如果發生這種情況，請放心，您會得到公平的對待，我們會傾聽您的顧慮，並視需要協助您要求退款。 我們承諾清楚地傳達我們的原則，使我們的程序簡單而易懂。 您的意見反應可協助我們持續改善您的遊戲體驗。 請告知 ...

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.