In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.

Digital Direct offers are included with new Xbox and Windows devices or handhelds. You redeem them on your device with no codes to enter. For information on redeeming codes or for offers sent to your Microsoft account, visit:

Sign in to the Microsoft account you want to update. Go to Payment & billing and select Payment options. Under Payment methods, you can select Add a new payment method, View or edit card, or Remove card. Enter your updated info, and select Save. You're done unless you see more prompts.

Microsoft 365 Personal, Microsoft 365 Family and Microsoft 365 Premium plans include the latest AI features to power your productivity and creativity. Some of these features have limits to the number of times they can be used within a specific time period while others require the use of AI credits.

Select the invite link to open Safari on your iOS device. When prompted, select Play to join the game. A window will appear with a code and instructions to pin the website to your home screen. After you've pinned the content, open it to begin a gaming session.

This update fixes a vulnerability where the user of the process can spoof the signature to bypass PAC signature validation security checks added in KB5020805: How to manage Kerberos protocol changes related to CVE-2022-37967.

Whether you're new to Xbox Game Pass or have questions about your subscription, this FAQ has you covered. We’ve gathered the most common questions players ask—from managing your billing and cloud gaming differences to troubleshooting and sharing benefits with family. You’ll find clear answers, helpful links, and tips to get back to gaming faster.

Learn what to do if you find charges you don't recognize from Microsoft.

Follow the instructions to sign in to Manage your payments and use the Investigate feature. You’ll be prompted to enter your credit card’s security details and then select the charge you don’t recognize to find out which Microsoft account was used to make that purchase.