When you see unexpected charges from Microsoft in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your questions as quickly as possible. New: We now offer a way to investigate a charge from Microsoft on any card you own - see below.

In order to cancel the fake order, you'll either have to click a link or call them on the telephone. Either way, the ultimate goal of the scammers is to get you to give them some personal information. They'll claim it's for the purposes of canceling the fake order.

You can purchase a Premium subscription for Microsoft Mahjong on Windows PC or Mahjong by Microsoft for mobile devices. On Windows: Select Menu in the top left-hand corner, and then select Upgrade to Premium. On mobile: Select the message “Tired of Ads? Subscribe to Premium”.

Microsoft Casual Games Premium is an optional subscription that provides additional benefits while playing a Microsoft Casual Game, such as Solitaire, Jigsaw, or Sudoku.

If you receive a phone call claiming to be from Microsoft, or see a pop-up window on your PC with a fake warning message and a phone number to call and get your "issue" fixed, it's better to be safe and not click any links or provide any personal information. Important. Never call a number provided in an error message.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. If you're a business customer, visit Business billing help or Understand your bill for Microsoft Azure.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Some apps and games in Microsoft Store have the option for in-app purchases for things like extra tokens or coins.

If you encounter a specific issue with a game or app purchased through the Microsoft Store or have reason to request a refund, you should contact Microsoft Support.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

If you purchased a Microsoft 365 subscription from a third-party retailer, such as Amazon, Apple, Best Buy, or Google Play, please contact them directly to manage your subscription and billing.