Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office.

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

Sign in so we can get you the right help and support. We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Follow the instructions to sign in to Manage your payments and use the Investigate feature. You’ll be prompted to enter your credit card’s security details and then select the charge you don’t recognize to find out which Microsoft account was used to make that purchase.

If you are having problems signing in with a passkey, check the error messages or scenario from the sections below, and select to expand for more information. If you get a new device, you may need to set up your passkeys again.

Refunds for purchases: Customers can submit a refund request for purchases made through the Microsoft digital store. Refer to the “Refund eligibility” section at: Request a refund for digital games

You'll first want to find out if your Windows 11 is activated and linked to your Microsoft account. It is essential that you link your Microsoft account to the Windows 11 license on your device.

Need help with an Xbox console, an Xbox game, or Xbox network? Find out how to get in touch with us.

Support for Windows 10, Office 2016 and Office 2019 has ended on October 14, 2025. Learn more about your options for Windows 10 or for Office. Tell us your problem so we can get you the right help and support. Sorry, there are no results for your issue.

Signing in with your fingerprint requires your device to have a fingerprint reader. If your device didn't come with one of those you can purchase one that can be connected to your device via USB from any of a number of popular retailers.