A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

In the Microsoft Store app: Close the Store app and reopen it, then try your purchase again. If that doesn't work, try to make your purchase from the Store using a web browser.

After launching an Office or Microsoft 365 app, you might receive a message that says Get genuine Office. If you see this, we've determined that the Microsoft 365 product installed on your device isn't legitimate and you may be a victim of software counterfeiting. Don't have a genuine version of Office? Purchase Office or Microsoft 365 using the link below or purchase it from another credible ...

Learn how to find a Windows product key for activation, and when you'll use a digital license instead.