The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the product or service. Then it casually offers instructions on how you can cancel the order if you want to.

For pre-sales support, or issues with purchasing, contact Sales support. Sign in to your Microsoft account on account.microsoft.com to view your order history and the status of returns and refunds.

If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience.

We tried to charge your account for a subscription that you own, but the charge was unsuccessful because your bank requires multi-factor authentication to process the payment.

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Important. If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate".

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

Select Search in the top right-hand corner and type in the product you want to purchase. Your results will be displayed and click the product to get the buy page to complete your purchase on the web store.

To sign in to your Hotmail account, go to www.outlook.com and select Sign in. If you have forgotten your username or password, use our sign-in troubleshooter, but note that if you haven't signed in to your account for more than 2 years, your account may have been deleted.

Your PayPal account may have a different country/region listed than your payment method does. If they don't match, you'll need to update your PayPal account or payment method, or use another payment method to complete the purchase.

When your package ships, you'll receive a shipment confirmation email from Microsoft which has your package's assigned carrier (UPS, FedEx, or USPS) and tracking number. Visit that carrier's website and sign up to create a new account or log in with an existing account.