Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Codec packs add additional codec support to Windows. Apps like Media Player will then be able to play media files encoded in these formats. The following codecs packs are available: MPEG-2 Video Extension. Adds support for the MPEG-1 and MPEG-2 video formats. HEVC Video Extension.

如果在电脑上安装或更新游戏服务时遇到问题，或者你注意到电脑版 Xbox 应用启动时缺少内容，则可能需要下载并运行适用于电脑的游戏服务修复工具。. 注意 在某些情况下，你可能无法运行游戏服务修复工具，除非你在电脑上以本地管理员身份登录。. 当 Windows ...

Returning items you bought from Microsoft for exchange or refund. If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a ...

你尝试在 Xbox 主机上玩某款游戏时看到以下错误代码：. 0x803f9007. 这可能意味着下列情况之一：. 游戏光盘未在主机中。. 该游戏已购买并且下载，但你未登录和连接到 Xbox Live。. 该游戏试用期已过期，需要购买该游戏。. 若要解决此问题，请尝试以下解决方案 ...

市场盗窃的示例包括: 从非法第三方网站购买或兑换游戏内容或代码. 声称成功兑换的代码无法从 Xbox 支持获取其他内容或资金. 滥用 Microsoft 退款策略，或通过向你的银行或金融机构申请“退单拒付”以规避退款政策. 在应用商店中利用系统故障或漏洞来获得财务 ...

Potentially unwanted applications (PUA) are a category of software that can cause your machine to run slowly, display unexpected ads, or at worst, install other software which may be more harmful or annoying.

處理退款要求. 您可以在下列網頁登入原先進行購買的帳戶，開始任何數位遊戲產品的退款要求程序。. 請告訴我們您要求退款的原因。. 我們會使用這些資訊來改善我們的產品和程序，期盼能盡量減少日後退款要求的需求。. 如果我們核准退款要求，您將會在您 ...

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.