Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Learn the reasons why a subscription price might change.

Restore full use to Office after you get a notice to renew, activate, or update license.

Learn how to manage your Microsoft 365 subscription and billing if you purchased it through a third-party retailer.

This page provides support links for home users and support phone numbers for business users.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Prepaid subscriptions For prepaid, you can't change how you pay because it's a prepaid subscription. However, you can update your payment info and buy a new subscription when your prepaid subscription expires. See Change the payment method or credit card linked to your Microsoft account.

Learn how to contact Microsoft Store support to get help for your payment and billing issue.

If you turn off recurring billing, you won't be billed in the future. You (and anyone you have shared your Microsoft 365 Family subscription with) can continue to use your subscription as normal until the expiry date. When recurring billing is turned on, you'll be billed for your subscription on your renewal date - either monthly or annually, depending on your plan. Select or expand an option ...

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.