When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible.

Get an error message or error code when making a purchase on Xbox? Find out what they mean.

Are you experiencing device slowness or freezing, a longer computer startup time, or difficulty updating to the latest version of Windows 11? Here's what to do when you see the following notification: We strongly recommend you pay attention to this message.

You've come across a file in SharePoint in Microsoft 365, OneDrive for work or school, or Microsoft Teams, but you're unable to open or share it. You can see the file is there, but it's blocked and the file has a warning icon next to it: To protect yourself, your computer, and your organization, the best option is to delete the file.

It can also depend on if you want help for an issue with a service like OneDrive or Outlook.com, or help with Windows, but you don't have an existing Microsoft 365 subscription.

Microsoft Edge is designed to detect and block known trackers. We let you decide what trackers to block. You can choose from three levels of tracking prevention: Basic, Balanced, and Strict. Balanced is selected as the default. In Microsoft Edge, select Settings and more > Settings > Privacy, search, and services.

Here are some ways to deal with phishing and spoofing scams in Outlook.com. Spoof intelligence in Exchange Online Protection helps prevent phishing messages from reaching your Outlook inbox. Outlook verifies that the sender is who they say they are and marks malicious messages as junk email.

Information Rights Management (IRM) allows you to specify access permissions to email messages. IRM helps prevent sensitive information from being read, printed, forwarded, or copied by unauthorized people.

Instead of fix-it tools, Windows 10 uses troubleshooters to help you solve problems. To run a troubleshooter, use the following steps: Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters, and then select Additional troubleshooters.

You expect Microsoft 365 to be secure and work properly. To meet this expectation, we collect diagnostic data as you use Microsoft 365 and OneDrive which helps us find and fix problems, identify and mitigate threats, and improve your experience.