Troubleshoot payment option issues

If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method.

I want to add a new payment method for a Microsoft subscription

I get a message to contact support when I try to remove a payment option

I can’t add my PayPal account

  • You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source.

I need to change my payment method for a third-party Microsoft 365 subscription

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