Troubleshoot payment option issues
Important:
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Some banks and financial institutions have implemented new security measures to combat fraud. You may need to verify who you are before the transaction will go through. To make sure your payments go through smoothly, keep your bank, credit card, and Microsoft account contact details up to date.
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You may also see some phishing emails about non-payment issues. If you're not sure, never click links in an email, but go direct to your bank's website. You can access your Microsoft Account at https://account.microsoft.com/profile/.
If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method.
I want to add a new payment method for a Microsoft subscription
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If you want to add a new payment for a Microsoft subscription, you’ll need to add it on the Services & subscriptions page. For more info, see How to change your Microsoft subscription payment method and options.
I get a message to contact support when I try to remove a payment option
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You may have a past due balance due for a Microsoft subscription. Get info about paying for a past-due Microsoft subscription.
I can’t add my PayPal account
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You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source.
Can’t pay with PayPal
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If you cannot complete payment with your PayPal account, ensure your linked credit card has sufficient funds, or has not expired.
I need to change my payment method for a third-party Microsoft 365 subscription
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If you bought a Microsoft 365 subscription through a third-party retailer, see Manage your Microsoft 365 subscription purchased through a third party.
Note: Lebanon Microsoft Store for consumers closed on October 28, 2021. However, customer support is still available through Microsoft Support and Microsoft products are available through our partners in the region.
