Troubleshoot payment option issues

If you're having trouble changing payment options for your Microsoft account, here are some answers to common issues that may occur when you change a payment method.

I want to add a new payment method for a Microsoft subscription

• If you want to add a new payment for a Microsoft subscription, you’ll need to add it on the Services & subscriptions page. For more info, see How to change your Microsoft subscription payment method and options.

I get a message to contact support when I try to remove a payment option

• You may have a past due balance due for a Microsoft subscription. Get info about paying for a past-due Microsoft subscription.

I can’t add my PayPal account

• You can only use PayPal accounts that have a credit card or confirmed bank account as a funding source. To use PayPal with your Microsoft account, make sure your PayPal account uses an accepted funding source.

I need to change my payment method for a third-party Microsoft 365 subscription

• If you bought a Microsoft 365 subscription through a third-party retailer, see Manage your Microsoft 365 subscription purchased through a third party.