How to spot a "fake order" scam | Microsoft Support
A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...
Xbox Status | Xbox Support
Troubleshoot slow game or app downloads on Xbox One Account error occurs when signing in to Xbox network
Request a refund for digital games | Xbox Support
Refunds for digital games include Microsoft Store digital game offers, Xbox apps (excluding movies and TV apps), digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device.
Download Microsoft Authenticator | Microsoft Support
Microsoft Authenticator is a mobile app that helps you sign in to all your accounts without using a password.
举报 Microsoft Store 中的问题 | Xbox Support
如果发现 Microsoft Store 中的内容存在你认为我们应该知道的问题,则可以通过一种简单的方法进行举报:
Protect yourself from phishing | Microsoft Support
In the following example, resting the mouse over the link reveals the real web address in the box with the yellow background. The string of numbers looks nothing like the company's web address. Tip On Android long-press the link to get a properties page that will reveal the true destination of the link. On iOS do what Apple calls a "Light, long-press".
获取购买的退款 | Xbox Support
订阅退款 你可以随时取消 Xbox 订阅。 关闭定期计费将停止订阅的未来扣费,并使你在订阅到期之前使用其权益。 你也可能有资格立即取消并获得退款;但不是所有订阅费用都能退款。 若要详细了解 Xbox 订阅的退款策略以及如何取消订阅,请转到: Xbox 订阅取消和退款 可在此处检查 Xbox 订阅的状态 ...
About Microsoft Authenticator | Microsoft Support
Microsoft Authenticator is a free app that helps you sign in to all your accounts without using a password - just use a fingerprint, face recognition, or a PIN.
在 Xbox 应用中提交举报 | Xbox Support
Windows 上的 Xbox 应用 在 Windows 设备上打开 Xbox 应用。 选择“好友”选项卡以展开“好友”列表,或在新窗口中打开它。 右键单击要从列表中报告的人员的玩家代号,然后选择 报告。 选择报告的类别和原因。 请确保从每个列表选择最准确的选项,因为这有助于 Xbox 安全正确调查投诉。 在文本框中 ...
How to investigate a billing charge from Microsoft
You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.
Applies To:
Microsoft account dashboard