Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Learn how to manage the payment information and billing for your Microsoft 365 subscription.

Learn how to fix the error "Sorry, there’s a problem with your billing address" so you can make purchases using your Xbox account.

How to edit payment information in your Microsoft work account About Payment methods Add or change a payment method In the Payment section, select Add or Change a payment method. If this option isn’t available, check with your administrator to request changes or access to billing permissions. Enter your payment details and billing address Save your changes. Go to Billing, then Payment ...

How to spot a "fake order" scam A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn ...

Am I eligible for a Microsoft subscription refund? To check refund eligibility on a subscription you purchased from Microsoft, you will need to cancel it first.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

Subscriptions with recurring billing If you have a Microsoft subscription with recurring billing, you can change how you pay at any time. You can also cancel or turn ...

Certificate authority (CA) A certificate authority is an entity similar to a notary public. It issues digital certificates, signs certificates to verify their validity and tracks which certificates have been revoked or have expired. Top of Page Digital signature assurances The following terms and definitions show what assurances are provided by digital signatures. Authenticity The signer is ...