For unrecognized purchases, find out what you can do about unexpected charges from Microsoft. If you think someone else is using your account, learn how to get back into your Microsoft account if it's been compromised and how to help protect your Microsoft account from fraudulent activity.

Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community.

When a security dialog box appears, you have the option to enable the external content or to leave it blocked. You should only enable the external content if you are sure that it is from a trustworthy source.

It may seem simple, but one of the easiest ways to prevent unauthorised purchases and unwanted access to your account is to always sign out once you’re done using your Xbox console.

If you're in Windows 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes. First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. Select the Close (X) button in the upper-right corner of the app window to close it. Then, reopen the app.

If the status says Blocked, your PC was unable to establish a Teredo IPsec connection to the Quality of Service (QoS) server. If you also see Teredo is unable to qualify next to NAT type, visit the Teredo troubleshooting page first to fix that problem.

Your sign-in was blocked by an organization security policy called "tenant restrictions," which allows you to sign in with your work or school account only to selected organizations. If your organization enforces tenant restrictions, you'll see the following sign-in page.

Learn how to resolve error message "Your account is blocked from buying in Microsoft Store" when you see it on your Xbox console.

Potentially unwanted applications (PUA) are a category of software that can cause your device to run slowly, display unexpected ads, or at worst, install other software which may be more harmful or annoying. PUA isn’t malware, but it is software that you often don’t need and probably don’t want.

Find out how to resolve your Xbox purchase error when you're trying to buy something from the Microsoft Store.