A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Press the Xbox button on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions. Select the subscription that you want to manage.

Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to resolve your Xbox purchase error when you’re trying to buy something from the Microsoft Store.

Microsoft正在对永久许可证的激活体验进行现代化改造。 从 2025 年 12 月 3 日起，传统的基于电话的产品激活自动化过程已从电话转移到在线。 客户将改用产品激活门户： 产品激活门户 新的数字工作流提供更安全、更可靠且用户友好的激活体验，并有助于防止欺诈。 虽然该过程已更新，但脱机激活 ...

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

Learn how to cancel your Microsoft subscriptions such as Microsoft 365, Copilot Pro and Xbox. Troubleshoot issues if you can't cancel your subscription.

How prepaid subscription time converts when upgrading to Game Pass Ultimate or Game Pass Premium When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we'll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Premium upgrade details.