Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

When you capture a snip, it's automatically copied to the Snipping Tool window where you make changes, save, and share. Open Snipping Tool. There are four ways to open Snipping Tool: Select the Start button, enter snipping tool, then select Snipping Tool from the results.

Installation media, such as a USB flash drive, can be used to install a new copy of Windows, perform a clean installation of Windows, or reinstall Windows. To create installation media, go to the software download website, where step-by-step instructions can be found.

When you upgrade to a Game Pass plan that includes benefits of a subscription you already have, we’ll convert remaining prepaid time and apply it toward your new plan at the current conversion ratio. See below for Game Pass Ultimate and Game Pass Standard upgrade details.

Manage Microsoft 365 Family subscription members. If you are the owner of a Microsoft 365 Family subscription, you can view and manage the people you’re sharing your subscription benefits with.

When your camera isn't working in Windows 11, it might be missing drivers after a recent update. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

Receive Remote Assistance Support from Microsoft. Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection. Protect yourself from tech support scams. Before clicking 'I accept', review the: Agreement for Microsoft Services.

Manage your Xbox subscription. Game Pass Ultimate or a supported free to play game is required for cloud gaming.

Updates for Windows 11, version 24H2. Windows 11 is a service, which means it gets better through periodic feature updates. We take a phased and measured approach to rolling out every feature update.

If you know your password, but it's stopped working, use the Sign-in Helper tool. If you have forgotten your email or username, learn how to Look up your Microsoft account. If you have issues with getting verification codes, read our troubleshooting steps.