Change or reset your Windows password. Accessing the account of someone who has died. Learn how to reset or change your Microsoft account password. Get help with a forgotten Microsoft account password.

Add, remove or update an email address or phone number. If you want to make changes to the email addresses or phone numbers associated with your Microsoft account, use our guided support tool below to help you update the right information in the right way.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. Tips: If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

When users attempt to sign into Microsoft 365 desktop applications, they receive an error message. Error: Something went wrong. [1001] Scenario 1: In the first scenario the error "Something went wrong [1001]" is caused by security software impacting the WAM plug-in (AAD.BrokerPlugin).

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

View messages grouped by conversation in new Outlook. At the top of the page, select Settings > Mail > Layout. Under Message organization, choose either of the options depending on whether you want to show email grouped by conversation or as individual message.

You can customize the filter to block or allow senders or different message types. When you no longer want to see messages from someone, you can block a sender. Right-click a message from the sender you want to block, and then click Junk > Block Sender.

The user account name on a Windows device shows the name of the signed-in Microsoft account or work/school account. To change which user is signed in, select the Start button on the taskbar. Then select the account name icon or picture to see a list of users you can switch to. Select another user to switch.

If you are trying to set up an Exchange account in Outlook, ask the organization that gave you the email address for the name of your Exchange server. It's standard for them to provide you with this information so you can add your email address to a computer or phone.