Change the email address or phone number for your Microsoft account

The following sections provide the steps that you need to change the email address or phone number for your Microsoft account. Select the one that best fits your scenario.

Tips: 

You can add up to 10 email addresses and 3 phone numbers to your Microsoft account per year. They are called aliases and all use the same contacts, online storage, subscriptions, account settings and password. To help reduce spammers, you can only add two per week.

  1. Sign in to Manage how you sign in to Microsoft with your Microsoft account.

    Note: You may need to verify your identity to prove the request is coming from you. 

  2. Under the Account aliases section, select either Add email or Add phone number.

  3. If you selected Add a phone number, go to step 5. If you selected Add email, choose whether to add:

    • A new email address. Select Create a new email address and add it as an alias, and then follow the instructions.

    • A non-Microsoft email address (such as an @gmail.com or @yahoo.com email address). Select Add an existing email address as a Microsoft account alias, and then select Add alias.

      Note: You cannot add an email address that is already used by another Microsoft account - either personal, work or school.

  4. After you've added the email address, you'll be asked to verify that you're the account owner:

    1. Select Verify next to the new alias. A message is sent to the account for verification.

    2. After you receive the message, select the included link to confirm that you own the account.

  5. If you selected Add a phone number, follow these steps:

    1. Select your country from the list.

    2. Enter the phone number you want to use, and then select Next.

    3. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code from the text message, and then select Next.

  6. Once you have added an alias, you can select it to be the address you send email from when using Outlook or Outlook.com.

Just because you aren't using an email account or phone number anymore doesn't mean you have to remove it from your list of aliases. However, if you want to remove it, here's how.

Warning: 

  • If you remove an alias that's an email address from a Microsoft domain (like @hotmail.com, @live.com, @outlook.com, or @msn.com), the email is permanently deleted from our systems and can no longer be used to send or receive emails, nor can it be transferred to a different account. Microsoft also doesn't recycle email addresses, which means the alias can't be reclaimed later.

  • BEFORE YOU DELETE—Make sure you review the following before you delete an alias:

  • If you want to remove an email address from a non-Microsoft domain (like @gmail.com), then it usually becomes immediately available and can be added as an alias on another Microsoft account. NOTE: This removal doesn't trigger a deletion of the email across our systems. You can learn more about how to control your personal data in the Microsoft Privacy Statement.

  • Save any info that you want from this alias before you remove it.

  • If you're removing a primary alias, you'll need to choose another primary alias before it can be removed. Nothing associated with a deleted alias will transfer to your new primary alias. So if you use the primary account to sign in to any other Microsoft services, you won't be able to sign in to any of them after deleting the account.

  1. Sign in to Manage how you sign in to Microsoft with your Microsoft account.

    Note: You may need to verify your identity to prove the request is coming from you. 

  2. Select Your info, and then select Manage how you sign in to Microsoft.

  3. Make sure you have one verified option that you can continue to use. If you only have one option and you plan to remove it, add a new phone or email.

  4. Under the Account aliases section, select Remove next to the email address or phone number you want to remove.

If you received the "Which account do you want to use?" message when you sign in, it means you have two accounts with Microsoft that use the same email address:

Screen prompt to choose which account you want to use

To stop receiving this message, use the steps in the “I want to use a different email address or phone number to sign in” section on this page to change the email address that you use to sign in to your Microsoft account. Doing this changes the way you sign in to your account, but it won’t affect any of the data associated with it.

Sorry, but aliases can't be moved from one Microsoft account to another.

  • If you remove your alias from the account it’s on today, it will be deleted from our systems and isn't recoverable, so you'll no longer be able to use it to send or receive emails.

  • Microsoft doesn't recycle aliases once they are deleted. This means it won't be available again as an alias or new account to you or anyone else at a later time.

Need more help?

If you can't sign in, go to Account support.

You can also try the Microsoft Virtual Agent.

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