Find and install your Microsoft downloads from Microsoft Store

Most software that you buy directly from Microsoft, like Office, Windows, and Xbox games, comes as a digital download that you can download, install, or reinstall. After you purchase software, the download will be shown in your Order history. To find a specific download, sign in to the Order history page with the Microsoft account you used to make the purchase. Find the software, and then select Product key/Install.

Note: If you're having problems installing an app from the Microsoft Store, see Fix problems with apps from Microsoft Store.

If you're looking for download and installation instructions for a specific product, see the following sections.

  1. Go to Order history, find Windows 10, and then select Product key/Install.

  2. Select Copy to copy the key, and then select Install.

  3. Select Download tool now, and follow the instructions.

  4. A wizard will help you through the steps to install. You can install Windows 10 on a PC or a Mac.

Get more info

Find apps and games you haven't downloaded or installed in your Order history.

On Windows 10

To find apps and games on your PC:

  1. On your taskbar, select the Microsoft Store  icon, then select More info   up by your account picture.

  2. Select My Library. Any app or game with a Download  icon next to it hasn't been downloaded yet. Select the Download  icon to download and install the app or game.

On Xbox One

To find games, apps, add-ons, or content packs that you downloaded but haven't installed:

  1. Press the Xbox  button on your controller.

  2. Select My games & apps  > Ready to install.

  3. Select the game, then select Install.

  4. For game add-ons that aren't installed, select Games, choose a game, press the Menu  button, and then select Manage game.

Note: If you run into questions specific to Fortnite, you can find more info at Fortnite.

Microsoft 365 purchased online directly from Microsoft

If you buy Microsoft 365 as a digital download from us, there is no product key. Follow the below instructions to install it.

  1. Go to Services & subscriptions. Sign in if prompted.

  2. Find your Microsoft 365 purchase, and select Install.

  3. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

You can also install Microsoft 365 by going to the confirmation email for your order and selecting Install Office.

Microsoft 365 purchased as a pre-paid card from a retail store

If you have an unopened pre-paid card for Microsoft 365, follow the instructions on the back of the card to reveal the product key and redeem and install Microsoft 365.

If you have already redeemed Microsoft 365 from your pre-paid card, follow these instructions to install Office.

  1. Go to Services & subscriptions. Sign in if prompted.

  2. Find your Microsoft 365, and select Install.

  3. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

Get more info about installing Office

Get more info about using product keys with Office

  1. Go to Order history. Sign in if prompted.

  2. Find your Office 2016, select Product key/install, and follow the instructions.

  3. Select Install Office, and follow the instructions.

  4. The wizard installs Office in the background. You can keep working and even start using Office before installation is complete, but make sure your PC stays on and connected.

  5. If the above steps don't work, in the confirmation email for your order, select Install Office.

Get more info about installing Office

Get more info about using product keys with Office

  1. Go to Order history, find Visual Studio Professional 2017, and then select Product key/Install.

  2. Select Copy to copy the product key, and then select Install.

  3. Visual Studio will open to install the software. Follow the instructions on the screen.

Get more info about installing Visual Studio

  1. Go to Order history, find Visual Studio Subscription, and then select Product key/Install.

  2. Select Copy to copy the product key, and then select Install.

  3. Visual Studio will open Visual Studio Activation.

  4. Enter your subscription activation token, and then select Activate.

  5. If you have any questions or problems, contact Visual Studio subscriptions support.

Get more info about Visual Studio subscriptions

If you don't see Product key/Install for your product in Order history, here are a few things to try:

  • If you only see Install, select it to start your download and installation. The app or game might not have a product key.

  • If you don't see Install, select the product name. It will take you to the product page. If the button that was previously labeled Buy is now Install, select it to automatically download and install your app or game.

  • If you bought boxed software that we shipped to you, Order history can't store the product key until you install the software for the first time. Follow the installation instructions that came with the boxed software.

  • Some apps or games won't store their product key in Order history. If your product key is on a card or the back of the box, keep it somewhere safe.

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