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Microsoft Store and billing help

If you're in Windows 11 and you're having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. 

  1. Make sure Windows is up to date
    Select Start Settings  > Windows Update > Check for updates. If there is an available update, select Install now.

  2. Make sure that your app works with Windows 11.
    For more info, see Your app doesn't work with Windows.

  3. Update Microsoft Store
    Select Start, then from the apps list, select Microsoft Store. In Microsoft Store, select Library > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

  4. Troubleshoot games
    If you're having issues installing a game, see Troubleshoot game installations on Windows.

  5. Repair or reset your apps
    See Repair or Remove programs in Windows.

  6. Reinstall your apps
    In Microsoft Store, select Library. Find the app you want to reinstall, and then select Install.

Here's more help 

If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes.

First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. 

  1. Make sure Windows has the latest update: Select check for updates now, and then select Check for updates.  Or, select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now.

  2. Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.

  3. Update Microsoft Store: Select the Start  button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more  > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.

  4. Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.

  5. Repair or reset your apps:  See Repair or Remove programs in Windows 10.

  6. Reinstall your apps:  In Microsoft Store, select See more   > My Library. Select the app you want to reinstall, and then select Install.

  7. Run the troubleshooter: Select the Start  button, and then select Settings  > Update & Security   > Troubleshoot, and then from the list select Windows Store apps  > Run the troubleshooter.

Here's more help 

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