Get account help by using the Microsoft Virtual Agent

If you can't sign in to your Microsoft account, or need to change or reset your password, use the Microsoft Virtual Agent to guide you to the right place. 

Start the Microsoft Virtual Agent

How to contact support to access your Microsoft account


  • To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details. 

  • They cannot do more than you can do for yourself with the forms available from the Virtual Agent.

Learn more

Accessing an account when someone has died

Other help topics for your Microsoft Account

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