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When you request a refund for something you purchased from Microsoft Store, you can track its status online.

  1. You can request a refund on your Xbox order history page. 
    Open Order history

  2. Find the product. It will include the return and refund status.

  3. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

  1. You can request a return or exchange on your Microsoft account Order history page. 
    Open Order history

  2. Find the product. It will include the return and refund status.

  3. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

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