Get the status of your return and refund from Microsoft Store

When you request a refund for something you purchased from Microsoft Store, you can track its status online:

  1. Sign in to your Microsoft account, and view your Order history.

  2. Find the product. It will include the return and refund status.

  3. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund.

How to cancel an order or fix a duplicate charge from Microsoft Store
More about Microsoft Store orders

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×