How to cancel a Microsoft Store gift card

If a digital gift card hasn't been redeemed, you can cancel it and get a refund up to 14 days from the date you bought it. Your gift cards are non-transferable to another person or Microsoft account.

  1. Sign in to the gift card history page in your Microsoft account. If you end up on a gift card merchandise page, select Gift card history, sign in, then select Gift card history again.

  2. Locate the gift card to cancel.

  3. Select Cancel > Confirm to cancel the order and get a refund.

This applies to digital gift cards purchased online from Microsoft. It doesn't apply to physical gift cards purchased in a store, or to codes for products like Office or Xbox.

Microsoft gift cards terms and conditions

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