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When you purchase a Microsoft recurring billing subscription, it automatically renews at the regular price and interval you selected and continues until you cancel it. Prices are subject to change, as set forth in the Price changes section below.

Cancel your subscription to stop future charges

You can stop future recurring billing charges by turning off recurring billing or cancelling your subscription. If you cancel your subscription and are eligible for a refund, you may choose to take the refund and end your subscription immediately. If you're not eligible for a refund, your subscription will stop at the end of your current billing period.

To turn off recurring billing or cancel your subscription, visit your Microsoft account dashboard or contact customer service. For specific instructions, see Cancel your Microsoft subscription.

Tip: For Xbox subscriptions, visit Subscriptions and billing or, on your console, go to Settings > Account > Subscriptions. Select your subscription and choose Cancel or Turn off recurring billing.

Subscription management page for an Xbox Game Pass Ultimate subscription, where you can cancel or turn off recurring billing.

Refund policy

You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by cancelling your subscription using the instructions above. 

Note: For Xbox subscriptions, you can also request an Xbox subscription refund

This refund policy doesn’t affect any additional rights you may have under applicable law and doesn’t apply to prepaid retail subscription codes, which are subject to the return policies of the retailer from which you purchased the code.

Important: Refund requests outside of the cancellation processes above are not eligible for a refund.

Third party payments

If a third party is billing you for your subscription, contact them for information about cancellation and refunds.

Price changes

If there is a fixed term and price for your subscription, that price will remain in force for the term. We may change the price of the subscription upon at least 30 days’ notice before the new price becomes effective if we add new or improved features, to the extent the costs of providing the service have increased accordingly, or in response to market changes (for example, due to labour costs, currency fluctuations, changes in taxes/regulations, inflation, licence fees, infrastructure and administrative costs). You’ll have the opportunity to cancel before the price changes. Otherwise, the new price becomes effective on your next billing date. More information about price changes is available in the Microsoft Services Agreement

In addition, you’re entitled to a refund of your most recent recurring billing charge if you cancel your subscription within 30 days after payment. This refund right is limited to one time per Microsoft account, per subscription product.

Note: For Xbox subscriptions, you can submit such a refund request to our Xbox support team.

Additional offer terms

For certain offers, additional terms may apply to your purchase. If there are additional terms shown when you purchase your subscription, those terms may be different from the standard terms and will apply to your purchase instead of these terms.

See also

Payment and billing help

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