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The Devices page of the My Account portal helps you to manage the devices connected to your work or school account. From the Devices page, you can:

  • View your work or school account-connected devices.

  • Disable any devices you no longer own, have lost, or that have been stolen.


  • This article is intended for users trying to update the device info connected to a work or school account. If you see an error while signing in with a personal Microsoft account, you can still sign in by using the domain name for your organization (such as or the Tenant ID of your organization from your administrator in one of the following URLs:

  • If you're an administrator looking for information about device management for your employees and other uses, see the Device Identities Documentation.



View your connected devices

  1. Sign in to your work or school account, and then go to the My Account page.

  2. Select Devices from the left navigation pane or select the Manage devices link from the Devices block.

    My Account page, showing highlighted Devices links

  3. Review the information for your connected devices, making sure you recognize them all.

    Device page, showing connected devices

Disable a device

You can disable any of your connected devices at any time. This is especially important if a device isn't familiar to you or if a device is lost or stolen. After you disable a device, it can no longer be authenticated by your organization, and will be unable to access any of your organization's resources.

Important: If you disable a device by mistake, there's no way to undo it. You'll have to contact your organization's administrator to add the device again.

  1. Select Disable from the device you want to remove.

    Device page with highlighted Disable link

  2. Select Yes to confirm you want to disable the device.

View a BitLocker key

If you're locked out of your device or have a fatal error, you can go to another device and view your BitLocker key from the My Account portal.

  1. On another device, where you're not locked out, go to the Devices page of the My Account portal.

    Device page with BitLocker key option

  2. Select View BitLocker Keys for the locked out device and write down the BitLocker key for your locked device.

Next steps

After viewing your connected devices, you can:

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