Shipping options, costs, and delivery times

Note:  To buy eligible products online and pick up in-store, select Pick up at a store near me during checkout.

Where we ship

The United States Microsoft Store only ships to the U.S. and Puerto Rico. For sales in other countries or regions, visit one of the international Microsoft Stores.

We need a full street address for delivery purposes. Rural route numbers are OK, but may result in longer delivery times. We don't ship to personal mailboxes, APO addresses, or U.S. territories other than Puerto Rico.

We don't recommend shipping to a P.O. box; however, if your only option is a P.O. box, we deliver to P.O. boxes under the following conditions: 

  • The Address 1 or Address 2 lines must contain one of the following variations: POBOX  #, POSTALBOX  #, POSTBOX  #, POSTOFFICEBOX  #, or BOX  #, where # is a P.O. box number.

  • Letters in the address can be uppercase or lowercase.

  • Any of the following separator characters between letters: . , ; : # < > or a space.

We don't deliver to these P.O. boxes:

  • In Puerto Rico.

  • Xbox Design Lab ships FedEx only, and therefore can't be routed to deliver to a P.O. box.

Shipment tracking, times, and cost

Microsoft Store will charge your selected method of payment when your item ships. If you order more than one item, we will issue an authorization to your payment method for the full amount at the time of your order or soon after, then charge you for each item when it ships. This may result in more than one charge for items in one order. The total charges will add up to the final amount for the overall order.

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Shipping method

Cost

U.S. delivery

Puerto Rico delivery

Expedited

Free

2-3 business days

2-3 business days

Express

$16.99

1-2 business days

1-2 business days

Free Expedited 2-3 day shipping: Available on eligible products. Not available with Xbox Design Lab products or any customizable products. Not available for some AK zip codes.

Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12pm PST, the order will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the United States Microsoft Store are subject to our carriers' terms and conditions.

 

UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS membership services

In addition to Microsoft Store's free standard shipping and select, expedited, and express shipping options, you can customize and change your shipping options directly with UPS, FedEx, or USPS through their membership services.

Membership services include these benefits:

  • Pick up your package at one of their pick-up locations or change the delivery address.

  • Schedule a delivery date and get an estimated delivery-time window.

  • Get delivery alerts and a view of upcoming deliveries.

How to use UPS, FedEx, or USPS membership services

When your package ships, you'll receive a shipment confirmation email from Microsoft which has your package's assigned carrier (UPS, FedEx, or USPS) and tracking number. Visit that carrier's website and sign up to create a new account or log in with an existing account. Custom delivery and pickup options are made directly with UPS, FedEx, or USPS and are subject to the applicable carrier's terms and conditions.

  • Visit UPS.com and go to Services > Tracking > UPS My Choice, or

  • Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager, or

  • Visit USPS.com and select Sign Up for Free for Informed Delivery by USPS

Note:  The UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS shipping options are offered directly by UPS, FedEx, and USPS respectively and are not managed by Microsoft Store. Contact UPS, FedEx, or USPS directly with questions or for more information.

Note:  To buy eligible products online and pick up in-store, select Pick up at a store near me during checkout.

Where we ship

The United States Microsoft Store only ships to the U.S. and Puerto Rico. For sales in other countries or regions, visit one of the international Microsoft Stores.

We need a full street address for delivery purposes. Rural route numbers are OK, but may result in longer delivery times. We don't ship to personal mailboxes, APO addresses, or U.S. territories other than Puerto Rico.

We don't recommend shipping to a P.O. box; however, if your only option is a P.O. box, we deliver to P.O. boxes under the following conditions: 

  • The Address 1 or Address 2 lines must contain one of the following variations: POBOX  #, POSTALBOX  #, POSTBOX  #, POSTOFFICEBOX  #, or BOX  #, where # is a P.O. box number.

  • Letters in the address can be uppercase or lowercase.

  • Any of the following separator characters between letters: . , ; : # < > or a space.

We don't deliver to these P.O. boxes:

  • In Puerto Rico.

  • Xbox Design Lab ships FedEx only, and therefore can't be routed to deliver to a P.O. box.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Shipping method

Cost

U.S. delivery

Puerto Rico delivery

Expedited

Free

2-3 business days

2-3 business days

Express

$16.99

1-2 business days

1-2 business days

Free Expedited 2-3 day shipping: Available on eligible products. Not available with Xbox Design Lab products or any customizable products. Not available for some AK zip codes.

Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12pm PST, the order will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the United States Microsoft Store are subject to our carriers' terms and conditions.

 

UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS membership services

In addition to Microsoft Store's free standard shipping and select, expedited, and express shipping options, you can customize and change your shipping options directly with UPS, FedEx, or USPS through their membership services.

Membership services include these benefits:

  • Pick up your package at one of their pick-up locations or change the delivery address.

  • Schedule a delivery date and get an estimated delivery-time window.

  • Get delivery alerts and a view of upcoming deliveries.

How to use UPS, FedEx, or USPS membership services

When your package ships, you'll receive a shipment confirmation email from Microsoft which has your package's assigned carrier (UPS, FedEx, or USPS) and tracking number. Visit that carrier's website and sign up to create a new account or log in with an existing account. Custom delivery and pickup options are made directly with UPS, FedEx, or USPS and are subject to the applicable carrier's terms and conditions.

  • Visit UPS.com and go to Services > Tracking > UPS My Choice, or

  • Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager, or

  • Visit USPS.com and select Sign Up for Free for Informed Delivery by USPS

Note:  The UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS shipping options are offered directly by UPS, FedEx, and USPS respectively and are not managed by Microsoft Store. Contact UPS, FedEx, or USPS directly with questions or for more information.

Note:  To buy eligible products online and pick up in-store, select Pick up at a store near me during checkout.

All Microsoft Store Australia orders ship via our preferred carrier and are subject to their terms and conditions. Delivery is FREE with an estimated delivery timeframe of 1-5 business days, however may take up to 6 days for outlying areas. These timeframes are estimates and may differ depending on the delivery address and availability of delivery resources*.

Where we deliver

Microsoft Store Australia only ships to addresses in Australia. For purchases in other countries, please visit the appropriate international Microsoft Store.

We currently do not ship to Norfolk Island, Christmas Island or the Cocos (Keeling) Islands. For software sales in these territories, please visit the appropriate Microsoft Store site.

Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.

We do not ship to addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).

Delivery tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the delivery address.

Region

Estimated delivery time (standard delivery) - Business Days

Sydney, Brisbane, Melbourne, Gold Coast, Perth, Canberra, Darwin

1 - 3 business days

South Australia, Victoria, Queensland, Regional NSW, Cairns

2 - 5 business days

Tasmania, Regional Western Australia (Inner)

2 - 4 business days

Northern Territory, Outer and Northern Western Australia

2 - 6 business days

*Estimated delivery timeframe is based on orders placed by 10:00 AM Sydney time. After 10:00 AM Sydney time, please add one business day.

Our business days are Monday through Friday, excluding holidays. Orders placed before 10AM AEDT Monday-Friday are usually shipped the same day. Orders placed after 10AM AEDT will typically ship the following business day. Orders placed on the weekend or public holiday, or after 10 AM AEDT on Friday, will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the Australia Microsoft Store are subject to our carriers' terms and conditions.

DHL Express On Demand Delivery service

In addition to Microsoft Store's free express delivery, you can also customize your delivery options directly with DHL through their DHL On Demand Delivery service. Some of these services may include a fee. Please visit DHL.com for more information.

The service includes these options:

  • Pick up your package at a DHL Express pick up partner location.

  • Schedule a delivery date and time that better suits your circumstance.

  • Receive delivery alerts and a view of upcoming deliveries.

How to use it

  • If a valid mobile phone number or email address has been provided to us upon purchase, DHL Express will contact you via SMS or email to offer their On Demand Delivery options.

  • A link will be provided in their SMS or email communication to their different service offerings.

  • Choose which option suits you best and DHL Express will update the shipment and delivery progress with you directly.

Notes: 

  • The DHL On Demand Delivery options are offered directly by DHL and are not managed by Microsoft Store. Contact DHL directly with questions or for more information. These services may not be available in all areas, and are subject to DHL's terms and conditions.

Where we deliver

  • Microsoft Store can currently only deliver to certain European destinations. Please visit one of our international Microsoft Stores if you want to be delivered to another country or region.

  • We do not deliver to mailboxes and we do not deliver to certain European areas.

  • Shipping companies require a physical address for delivery.

Tracking, times and costs

If you want to track your order, see Track an order in the Microsoft Store. You can also change the name and address associated with your Microsoft account. This data is also the delivery address.

SHIPPING METHOD:

DELIVERY SERVICE

Cost

Delivery

Standard shipping

Ups

Free

2 to 4 business days

Express shipping

Ups

€13.00

1 to 2 business days

Delivery times may vary for custom-made products. Certain products may be subject to different shipping conditions depending on your location. All shipments from the Microsoft Store in the United States are subject to the terms and conditions of our carriers.

Deliveries from the Microsoft Store may take longer during holidays or due to force majeure. Our delivery companies do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom-made products.

  • Certain products may be subject to different shipping conditions depending on your location.

  • All shipments from the Microsoft Store in Austria are subject to the general terms and conditions of our carriers.

Service für Mitglieder von UPS My Choice

In addition to the free standard and express shipping options in the Microsoft Store, you can choose special shipping options as part of a UPS My Choice membership.

Membership offers benefits:

  • Pick up your package at a UPS location or change the shipping address.

  • Schedule a delivery date and get an estimated delivery window.

  • Receive delivery notifications and an overview of upcoming shipments.

Use

  1. On UPS.com, select Services > Tracking > UPS My Choice.

  2. Select Sign up and create a new account, or sign in with an existing account.

Availability

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and United Kingdom.

Note:  UPS My Choice shipping options are offered directly by UPS and are not managed by the Microsoft Store. For more information, contact UPS directly.

Shipping destinations

  • Currently, the Microsoft Store can only ship orders to certain areas of Europe. To make a purchase from another area, please visit one of the international Microsoft Stores.

  • We cannot ship orders to post boxes or to certain European territories.

  • Carriers require a physical address for delivery.

Delivery tracking, schedules and costs

If you want to follow your order, check Follow your order from Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

SHIPPING MODE

DELIVERY SERVICE

Cost

DELIVERY TIME

Standard mailing

Ups

Free

2 to 3 working days

Priority shipping

Ups

€13.00

1 to 2 working days

 

Business days are Monday to Friday, with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time are processed the next business day.

Microsoft Store delivery times may be extended due to public holidays or circumstances beyond our control. Our carriers do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other delivery conditions may apply for certain products, depending on your location.

  • All shipments from the Microsoft Store Belgium are subject to the terms and conditions of our carriers.

UPS My Choice membership service

In addition to the Microsoft Store's free standard shipping and express shipping options, you can customize and modify shipping options directly from UPS through their UPS My Choice membership service.

Membership includes:

  • Get your package back on a UPS site or change the delivery address.

  • Planning a delivery date and obtaining an approximate delivery time slot.

  • Receiving delivery alerts and an overview of upcoming deliveries.

How to use it

  1. Visit UPS.com and access UPS My Choice's Tracking Services.

  2. Select Sign up and create an account or log into an existing account.

Geographic availability

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and the United Kingdom

Note:  UPS My Choice shipping options are delivered directly by UPS and are not dependent on the Microsoft Store. Contact UPS directly to ask your questions or ask for more information.

Note: To buy eligible products online and pick up in-store, select Pick up at a store near me during checkout.

Where we ship

  • Microsoft Store Canada only ships to addresses in Canada. For sales in other countries, visit one of our international Microsoft Stores.

  • A full street address is required. Rural route numbers are okay, but it may take longer to receive your package.

  • We don’t ship to P.O. Boxes or military addresses.

Shipment tracking, times, and cost

Microsoft Store will charge your selected method of payment when your item ships. If you order more than one item, we will issue an authorization to your payment method for the full amount at the time of your order or soon after, then charge you for each item when it ships. This may result in more than one charge for items in one order. The total charges will add up to the final amount for the overall order.

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

You can review and change your shipping before you complete your order.

Shipping method

Cost

Estimated delivery time

Ground

FREE

3-7 Business Days

Expedited

CAD $9.99

1-2 Business Days

Business days are Monday through Friday, excluding holidays. Orders made after 11:00 AM Eastern Time will be processed on the next business day. Delivery times may vary for custom products. For release-day delivery of pre-orders, actual delivery times may vary in select Canadian postal codes.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the Canada Microsoft Store are subject to our carriers' terms and conditions.

UPS My Choice or FedEx Delivery Manager membership services

In addition to Microsoft Store's free ground shipping and expedited shipping options, you can customize and change your shipping options directly with UPS or FedEx through their membership services.

Membership services include these benefits

  • Pick up your package at one of their pick-up locations or change the delivery address.

    Schedule a delivery date and get an estimated delivery-time window.

    Get delivery alerts and a view of upcoming deliveries.

How to use UPS or FedEx membership services

When your package ships, you'll receive a shipment confirmation email from Microsoft which has your package's assigned carrier (UPS or FedEx) and tracking number. Visit that carrier's website and sign up to create a new account or log in with an existing account. Custom delivery and pickup options are made directly with UPS or FedEx and are subject to the applicable carrier's terms and conditions.

  • Visit UPS.com and go to Services > Tracking > UPS My Choice, or

  • Visit FedEx.com and select Sign Up Now for FedEx Delivery Manager

Notes: 

  • Microsoft pays for all duty/customs costs on orders shipped to Canada from other countries.

  • The UPS My Choice and FedEx Delivery Manager shipping options are offered directly by UPS and FedEx respectively and are not managed by Microsoft Store. Contact UPS or FedEx directly with questions or for more information.

Where we ship:

  • Microsoft Store currently only delivers in some parts of Europe. For information about sales in other countries or regions, visit one of our international Microsoft Stores.

  • We do not delivery to mailboxes and to certain European territories.

  • Carriers require a physical address for delivery.

  • The Microsoft Store does not allow the carrier to redirect the package to a new address as soon as it is shipped. This contributes to the fight against online fraud.

Tracking, times and prices of shipments

To track your shipment, see Track your order from the Microsoft Store. You can also change the name and address associated with your Microsoft account, which is also a delivery address.

MODE OF TRANSPORT

DELIVERY SERVICE

Costs

DELIVERY TIME

Standard

Ups

Free

3 - 4 working days

Priority

Ups

£19.99

2 - 3 working days

Working days are Monday to Friday, except for holidays. Our carrier does not service on weekends and holidays. Orders placed on weekends, holidays or after 9:30 p.m. (local time) will be processed the next business day.

Delivery through the Microsoft Store may take longer around the holidays or due to circumstances beyond our control. Our carriers do not provide on weekends and holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Some products may be subject to additional delivery terms, depending on where you are.

  • All shipments from the Microsoft Store in the United States are subject to the terms and conditions of our carriers.

Where we deliver:

  • The Microsoft Store only currently delivers in certain parts of Europe. For sales in other countries or regions, visit one of our international Microsoft Stores.

  • We do not send to PO Boxes and to certain European areas.

  • The carrier needs a physical address to deliver the goods.

  • The Microsoft Store does not allow the carrier to send the package to another address once the package has been shipped. This helps prevent fraud.

Tracking times, and costs of shipping

To follow your order, see Track your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also a shipping address.

METHOD OF TRANSIT

DELIVERY SERVICE

Cost

Delivery

Default

Ups

Free

within 3-5 working days

Priority

Ups

£99.00

2-3 working days

 

Working days are Monday to Friday with the exception of public holidays. Our shipping company does not deliver on weekends and public holidays. Orders placed on weekends, public holidays or after 9:30 am (local time) are processed the following day.

Delivery times through the Microsoft Store may take longer around holidays or due to circumstances beyond our control. Our carriers do not deliver on weekends or public holidays.

Notes: 

  • Delivery time may vary for custom products.

  • Other shipping conditions may apply to certain products depending on your location.

  • All shipments from the Microsoft Store in Denmark are subject to our carriers' terms and conditions.

Delivery locations

  • Microsoft Store delivers only a few places in Europe at the moment. For information about selling to other countries or regions, visit one of our international Microsoft Stores.

  • We do not supply PO Boxes or any European country.

  • Operators need a physical delivery address.

  • Microsoft Store does not allow operators to redirect the package to a new address when the package has already been shipped. This will help to combat online fraud.

Shipment tracking, times and cost

If you want to track your subscription, see Microsoft Store Subscription Tracking. You can also change the name and address associated with your Microsoft account, which is your delivery address alone.

DELIVERY METHOD

DELIVERY SERVICE

Cost

Delivery

Standard

Ups

Free

Within 5-7 working days

 

Working days are Monday to Friday, except public holidays. Orders placed over the weekend or after 9:30 p.m. (local time) are processed on the next business day.

Delivery through the Microsoft Store may take longer during the holidays or due to circumstances that are not available to us. Our carriers do not deliver goods on weekends or public holidays.

Notes: 

  • The delivery time of custom products may vary.

  • Depending on your location, certain products may be subject to other terms of delivery.

  • All goods sent through the Estonian Microsoft Store are subject to the terms and conditions of the carriers.

Delivery destinations:

  • The Microsoft Store only supplies certain parts of Europe at this time. For more information about sales in other countries and regions, visit one of the international Microsoft Stores.

  • We do not deliver to PO Boxes or to certain regions of Europe.

  • Transport services require a physical address for delivery.

  • The Microsoft Store does not allow the transport service to route the package to a new address after the package has been sent. This helps prevent Internet fraud.

Shipment tracking, times, and costs

You can Track your subscription in the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

Delivery

DELIVERY SERVICE

Costs

Dispatched within

Standard

Ups

Free

Within 3 to 5 working days

Priority delivery

Ups

13,00€

Within 2 to 3 working days

 

Working days are Monday to Friday, except for public holidays. Weekends, public holidays or after 9:30 a.m. (local time) will be processed on the next working day.

Delivery times through the Microsoft Store can be longer during public holidays or because of other circumstances beyond our control. Our shuttle services do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Depending on your location, certain products may be subject to some other terms of delivery.

  • All deliveries from the Microsoft Store are subject to the terms and conditions of our shuttle service.

Shipping destinations

  • Currently, the Microsoft Store can only ship orders to certain areas of Europe. To make a purchase from another area, please visit one of the international Microsoft Stores.

  • We cannot ship orders to post boxes or to certain European territories.

  • Carriers require a physical address for delivery.

Delivery tracking, schedules and costs

If you want to follow your order, check Follow your order from Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

SHIPPING MODE

DELIVERY SERVICE

Cost

DELIVERY TIME

Standard mailing

Ups

Free

2 to 3 working days

Express shipping

Ups

€13.00

1 to 2 working days

2-3 day free shipping: Available on eligible products. Not available with Xbox Design Lab products or customizable products.

Business days are Monday to Friday, with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time are processed the next business day.

Microsoft Store delivery times may be extended due to public holidays or circumstances beyond our control. Our carriers do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other delivery conditions may apply for certain products, depending on your location.

  • All shipments from the Microsoft Store France are subject to the terms and conditions of our carriers.

UPS My Choice membership service

In addition to the Microsoft Store's free standard shipping and express shipping options, you can customize and modify shipping options directly from UPS through their UPS My Choice membership service.

Membership includes:

  • Get your package back on a UPS site or change the delivery address.

  • Planning a delivery date and obtaining an approximate delivery time slot.

  • Receiving delivery alerts and an overview of upcoming deliveries.

How to use it

  1. Visit UPS.com and access UPS My Choice's Tracking Services.

  2. Select Sign up and create an account or log into an existing account.

Geographic availability

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and the United Kingdom

Note:  UPS My Choice shipping options are delivered directly by UPS and are not dependent on the Microsoft Store. Contact UPS directly to ask your questions or ask for more information.

Where we deliver

  • Microsoft Store can currently only deliver to certain European destinations. Please visit one of our international Microsoft Stores if you want to be delivered to another country or region.

  • We do not deliver to mailboxes and we do not deliver to certain European areas.

  • Shipping companies require a physical address for delivery.

Tracking, times and costs

If you want to track your order, see Track an order in the Microsoft Store. You can also change the name and address associated with your Microsoft account. This data is also the delivery address.

SHIPPING METHOD:

DELIVERY SERVICE

Cost

Delivery

Standard shipping

Ups

Free

within 2 to 3 business days

Express shipping

Ups

€13.00

1 to 2 business days

Free standard shipping (2 to 3 days): Available for eligible products. Not available for Xbox Design Lab products or customizable products.

Weekdays are Monday to Friday, excluding public holidays. Microsoft's preferred delivery agents do not deliver on weekends or holidays. Orders placed on weekends, public holidays or after 9:30 a.m. will not be processed until the next business day.

Deliveries from the Microsoft Store may take longer during holidays or due to force majeure. Our delivery companies do not deliver on weekends or holidays.

Note

  • Delivery times may vary for custom-made products.

  • Certain products may be subject to different shipping conditions depending on your location.

  • All shipments from the Microsoft Store in Germany are subject to the general terms and conditions of our carriers.


Service für Mitglieder von UPS My Choice

In addition to the free standard and express shipping options in the Microsoft Store, you can choose special shipping options as part of a UPS My Choice membership.

Membership offers benefits:

  • Pick up your package at a UPS location or change the shipping address.

  • Schedule a delivery date and get an estimated delivery window.

  • Receive delivery notifications and an overview of upcoming shipments.

Use

  1. On UPS.com, select Services > Tracking > UPS My Choice.

  2. Select Sign upand create a new account, or sign in with an existing account.

Availability

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and United Kingdom.

Notes

  • UPS My Choice shipping options are offered directly by UPS and are not managed by the Microsoft Store. For more information, contact UPS directly.

Where do we send:

  • Microsoft Store currently only sends products to certain parts of Europe.

  • We do not carry out shipments to PO Boxes and certain European territories.

  • Transport companies require a physical delivery address.

  • The Microsoft Store does not allow the shipping company to modify the route of a package for delivery to a new address after it is sent. This prevents cases of fraud on the Internet.

Tracking, shipping time and cost

If you want to track your order, see Track an order from the Microsoft Store. You can also change the name and address associated with your Microsoft account, which is also the shipping address.

METHOD OF DELIVERY

DELIVERY SERVICE

Cost

DELIVERY TIME

Standard

Ups

Free

within 5-7 working days

 

Working days are Monday to Friday and public holidays are excluded. The transport company does not make deliveries on weekends and public holidays. Orders placed on weekends, holidays or after 9:30 (local time) will be processed on the next business day.

Delivery times through the Microsoft Store may be longer during the holiday season or due to conditions we cannot control. Our transport companies do not deliver on weekends or public holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Different shipping terms may apply to specific products, depending on your location.

  • All shipments from the Microsoft Store of Greece are subject to the terms and conditions of our shipping companies.

Where we ship:

  • Microsoft Store ships only in some parts of Europe at the moment. For sales in other countries or regions, please visit one of our international Microsoft Stores.

  • We don't ship to PO boxes or to some European territories.

  • Carriers require a physical address for delivery.

  • Microsoft Store does not allow the carrier to reroute a package to a new address once the package has been shipped. This helps to combat Internet fraud.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

SHIPPING METHOD

COST

DELIVERY TIME

Standard

FREE

3-4 business days

Priority

€ 13.00

2-3 business days

Business days are Monday to Friday, except public holidays. Orders placed on weekends, holidays or after 9:30 (local time) will be processed the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the Ireland Microsoft Store are subject to our carriers' terms and conditions.

Where we ship

  • Microsoft Store can currently only ship to certain European locations. For sales in other countries or regions, visit one of our international Microsoft Stores.

  • We do not ship to mailboxes or to certain European territories.

  • Carriers require a physical address for delivery.

Tracking, shipping time and cost

If you want to follow your order, see Check the status of your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

SHIPPING METHOD

DELIVERY SERVICE

Cost

DELIVERY TIMES

Standard

Ups

Free

3-4 business days

Priority

Ups

13.00

2-3 business days

Workdays are Monday to Friday, except holidays. Orders placed on weekends, holidays, or after 9:30 a.m. local time will be processed on the next business day.

Delivery times through the Microsoft Store may be longer during holiday periods or due to circumstances outside our control. Our carriers do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other shipping conditions may apply to certain products depending on your location.

  • All shipments made by Microsoft Store Australia are subject to the conditions of our carriers.

UPS My Choice Subscription Service

In addition to standard Microsoft Store shipping and express shipping options, you can customize and modify shipping options directly with UPS through the UPS My Choice Subscription Service.

Your subscription includes these benefits:

  • Ability to pick up the package at a UPS location or change the delivery address.

  • Ability to schedule a delivery date and get an expected delivery time interval.

  • Ability to receive delivery alerts and view upcoming deliveries.

Use

  1. Visit UPS.com and go to Services > Search > UPS My Choice.

  2. Select Sign up and create a new account, or sign in with an existing account.

Where is available

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, United Kingdom, Spain, Sweden and Switzerland.

Note:  UPS My Choice shipping options are offered directly by UPS and are not managed by the Microsoft Store. Contact UPS directly for questions or more information.

About the delivery destination

The Microsoft Store in Japan will only be delivered in Japan. It is also not possible to deliver to post-post boxes or delivery restricted areas. You can check the Microsoft Store in other countries from this page.

Change delivery tracking and registration names and addresses

In the Microsoft Store in Japan, delivery in Japan is free of charge. To learn how to check the delivery status of a product you've ordered, see Track orders from the Microsoft Store. For information on how to change your name and address for your Microsoft account, please refer to the How to change your name and address (delivery address). (The delivery address after the order cannot be changed.) )

Date of delivery

The timing of your order and the number of delivery days required by region are as follows:

Region

Region A

Region B.

Region C.

State

Akita Prefecture

Iwate Prefecture, Iwate Prefecture

Miyagi Prefecture

Fukushima Prefecture

Yamagata Prefecture

Niigata Prefecture

Nagano Prefecture

Toyama Prefecture

Fukui Prefecture

Ishikawa Prefecture

Tochigi Prefecture

Ibaraki Prefecture

Gunma Prefecture

Saitama Prefecture

Chiba Prefecture

Kanagawa Prefecture

Tokyo

Yamanashi Prefecture

Aichi Prefecture

Shizuoka Prefecture

Mie Prefecture

Gifu Prefecture

Shiga Prefecture

Kyoto

Nara Prefecture

Osaka

Hyogo Prefecture

Wakayama Prefecture

Hokkaido

Aomori Prefecture

Tokushima Prefecture

Ehime Prefecture

Kagawa Prefecture

Kochi Prefecture

Tottori Prefecture

Hiroshima Prefecture

Shimane Prefecture

Yamaguchi Prefecture

Okayama Prefecture

Fukuoka Prefecture

Oita Prefecture

Saga Prefecture

Kagoshima Prefecture

Nagasaki Prefecture

Miyazaki Prefecture

Kumamoto Prefecture

Okinawa Prefecture

Date and time of receipt of your order

Delivery requirements

Monday to Friday

0:00 am – 09:59 am

1 day

2 Day

3 days or more

Monday to Friday

10:00 am – 23:59 pm

2 Day

3 days or more

4 days or more

Notes: 

  • The Company shall not be responsible for any delays in delivery for any reason, including causes such as traffic jams caused by natural disasters or accidents, abnormal weather, address deficiencies, or absences.

  • Delivery to Hokkaido depends on the region and the number of days until delivery.

  • The number of days required for delivery on public holidays and holidays is different from the number of days above.

  • If you order on weekends and holidays, it will be shipped after the next business day.

  • We will deliver from Tokyo by Sagawa Express. For more information, please visit the Sagawa Express website.

  • Because of the settlement procedure, there is a case to take some time to ship the product. Thank you for your understanding.

We send to the following regions:

  • Microsoft Store currently only sends in some regions of Europe. For information about sales in other countries or regions, please visit one of our international stores in the Microsoft Store.

  • We do not send to mailboxes or to individual European regions.

  • Carriers need a physical address to deliver.

  • Microsoft Store does not allow the carrier to reroute the shipment to a new address when the shipment is shipped. This helps to combat Internet fraud.

Shipment tracking, time, and costs

If you want to track your order, see Track a Microsoft Store order. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

METHOD OF DELIVERY

DELIVERY SERVICE

Costs

DELIVERY TIME

Standard

Ups

Free

within 5-7 working days

 

During working days From Monday to Friday, except public holidays. Orders placed on weekends, weekends or after 21:30 (local time) will be processed on the next business day.

Shipping to Microsoft Store may take longer during the holidays or because of circumstances beyond our control. Our carriers do not deliver on weekends and holidays.

Notes: 

  • Custom products may have different delivery times.

  • Depending on your location, other delivery terms may apply to specific products.

  • All shipments made from the Microsoft Store in Latvia are subject to the terms and conditions of our carriers.

Where we present:

  • Microsoft Store currently only delivers to some parts of Europe. For information about selling in other countries or regions, see one of our international Microsoft Store stores.

  • We do not deliver to account accounts or to some areas of Europe.

  • In order to be able to deliver, carriers need a physical address.

  • When a package is shipped, Microsoft Store does not allow the carrier to redirect to its new address. This helps to combat online fraud.

Shipping tracking, time and cost

To track your order, see . Track orders from the Microsoft Store. You can also change the name and address associated with your Microsoft account, which is also a shipping address.

MODE OF DELIVERY

DELIVERY SERVICE

Price

DELIVERY TIME

Standard

Ups

Free

within 5-7 working days

 

Business days are Monday to Friday, except for public holidays. Orders placed on weekends, holidays or after 9:30 am (local time) will be processed on the next business day.

During holidays or unforeseen circumstances, delivery times may be longer through the Microsoft Store. Our carriers do not deliver on weekends and holidays.

Notes: 

  • The delivery time for custom products may vary.

  • Depending on your location, specific products may be subject to different shipping conditions.

  • All shipments from The Microsoft Store in Lithuania are subject to the Terms of Our Carriers.

Where we deliver:

  • Microsoft Store currently only delivers to some parts of Europe. Please visit one of our international Microsoft Stores if you want to be delivered to another country or region.

  • We do not deliver to mailboxes and we do not deliver to some European areas.

  • Shipping companies require a physical address for delivery.

  • Microsoft Store does not allow the shipping company to forward a package to a new address if the package has already been shipped. This contributes to the fight against Internet fraud.

Tracking, times and costs

If you want to track your order, see Track an order in the Microsoft Store. You can also change the name and address associated with your Microsoft account. This data is also the delivery address.

SHIPPING METHOD:

DELIVERY SERVICE

Cost

Delivery

Standard shipping

Ups

Free

2 to 3 business days

Express shipping

Ups

€13.00

1 to 2 business days

 

Weekdays are Monday to Friday, excluding public holidays. Our shipping company does not carry out deliveries on weekends or public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. (local time) will be processed on the next business day.

Deliveries from the Microsoft Store may take longer during holidays or due to force majeure. Our delivery companies do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom-made products.

  • Certain products may be subject to different shipping conditions depending on your location.

  • All shipments from the Microsoft Store in Luxembourg are subject to the general terms and conditions of our carriers.

Where we ship

  • Microsoft Store can only ship to selected European locations at this time. For sale in other countries or regions, visit one of the international Microsoft Stores.

  • We do not ship to post boxes or to certain European areas.

  • Carriers require a physical address for delivery.

Tracking shipment, delivery times and costs

To track your order, see Follow your order at Microsoft Store. You can also change the name and address associated with your Microsoft account. This is also your delivery address.

SHIPPING METHOD:

SHIPPING SERVICE

Cost

Delivery

Standard

Ups

Free

2-3 business days

Priority

Ups

€13.00

1-2 business days

Free standard shipping 2-3 days: Available for eligible products. Not available for Xbox Design Lab products or customizable products.

Working days are Monday to Friday, excluding public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time will be processed the next business day.

Delivery times through Microsoft Store may be longer around vacations or due to circumstances beyond our control. Our couriers do not deliver on weekends and holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other delivery conditions may apply to certain products depending on your location.

  • All deliveries from the Netherlands Microsoft Store are the terms and conditions of our transport companies.

UPS My Choice Membership Service

In addition to the free standard shipping and Microsoft Store express shipping option, you can directly customize and change your shipping options with UPS with the UPS My Choice membership service.

Membership offers these advantages:

  • Choose your package at a UPS location UPS or change the address for delivery.

  • Schedule a delivery date and download an estimated delivery window.

  • Download delivery alerts and a view of upcoming deliveries.

Application

  1. Go to UPS.com and to Services > Tracking > UPS My Choice.

  2. Select Sign in and create a new account or sign up with an existing account.

Where the information is available

Austria, Belgium, Denmark, Germany, France, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and United Kingdom.

Note:  UPS My Choice shipping options are offered directly by UPS and are not managed by Microsoft Store. For more information, please contact UPS directly.

All Microsoft Store New Zealand orders deliver via our preferred carrier and are subject to their terms and conditions. Delivery is FREE with an estimated delivery within 7 business days. The delivery time may differ depending on the delivery address and availability of delivery resources*.

Where we deliver

  • Microsoft Store New Zealand only deliver to addresses in New Zealand. For purchases in other countries, please visit the appropriate International Microsoft Store.

  • Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.

  • We do not deliver to addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).

  • Other delivery conditions may apply for certain products depending on your location.

  • To fight fraud, Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Region

Estimated delivery time (standard delivery) - Business Days

Auckland Metro

3 - 5 days

Auckland Regional, Wellington - Metro, Christchurch - Metro, Hamilton - Metro, Tauranga - Metro, Rotorua - Metro

4 - 6 days

Wellington - Regional, Christchurch - Regional, Hamilton - Regional, Tauranga - Regional, Rotorua - Regional, Nelson, Queenstown, Dunedin, Invercargill

5 - 7 days

All other areas

6 - 8 days

*Estimated delivery timeframe is based on orders placed by 10:00 AM local time. After 10:00 AM, please add one business day.

Business days are Monday through Friday, excluding holidays. Orders placed before 10AM local time from Monday to Friday are usually shipped the same day. Orders placed after 10AM local time will typically ship the following business day. Orders placed on the weekend or public holiday, or after 10:00 AM local time on Friday, will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the New Zealand Microsoft Store are subject to our carriers' terms and conditions.

Where we deliver:

  • Microsoft Store is currently available in some parts of Europe. For sale in other countries or regions, please visit one of our international Microsoft Stores.

  • We do not send to mailboxes or certain European territories.

  • Operators require a physical address for delivery.

  • Microsoft Store does not allow the operator to redirect a package to a new address after the package is shipped. This helps fight online fraud.

Package tracking, times and costs

To follow the order, see Track the order from the Microsoft Store. You can also end the name and address associated with the Microsoft account yours, which is also the delivery address.

SHIPPING METHOD

DELIVERY SERVICE

Cost

Delivery

Standard

UPS

Free

inside 3-5 business days

Priority

UPS

99,00 kr

2-3 business days

 

Business days are Monday to Friday, excluding public holidays. Bookings placed on weekends, on public holidays or after 9:30 p.m. (local time) will be processed the next business day.

Deliveries from the Microsoft Store may take longer around holidays or because of situations that are beyond our control. Our carriers do not deliver during the weekend or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other shipping conditions may apply to some products depending on your location.

  • All deliveries from the Microsoft Store in Norway are subject to the terms and conditions of our carriers.

Where we deliver

  • Currently, Microsoft Store orders can only be shipped to selected locations in Europe. For information about sales in other countries or regions, visit one of the international Microsoft Stores.

  • We do not ship to postage lockers or certain European territories.

  • Carriers require a physical address to complete the delivery.

Tracking, shipping times and costs

If you want to track your order, see Order tracking in the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also a delivery address.

DELIVERY METHOD

DELIVERY SERVICE

Cost

DELIVERY TIME

Standard

Ups

Free

3-4 working days

Priority

Ups

£15.00

2-3 working days

Working days are the period from Monday to Friday (except holidays). Orders placed during the weekend, holiday or after 9:30 am (local time) will be processed on the next business day.

Microsoft Store delivery times may be longer during the holidays or as a result of circumstances beyond our control. Our carriers do not deliver on weekends or on public holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other shipping conditions may apply to some products depending on your location.

  • All shipments from the Microsoft Store in Australia are subject to the terms of our carriers.

UPS My Choice Membership Service

In addition to the free standard shipping and express shipping options available in the Microsoft Store, you can customize and change your shipping options directly in consultation with UPS using UPS My Choice available to registered users.

Membership offers the following benefits:

  • Pick up your shipment at a UPS point or change your delivery address.

  • Schedule a delivery date and get information about the expected delivery time.

  • Delivery alerts and the ability to view upcoming deliveries.

How to use

  1. Visit the UPS.com and go to Services > Monitoring > UPS My Choice.

  2. Choose Sign up and create a new account or sign in with an existing account.

Where is it available

Austria, Belgium, Denmark, France, Germany, Poland, Switzerland, Sweden, Italy and the United Kingdom.

Note:  UPS My Choice shipping options are offered directly by UPS and are not managed by the Microsoft Store. Contact UPS directly if you have any questions or would like more information.

Where we ship:

  • The Microsoft Store currently only ship to some parts of Europe. For sales made in other countries or regions, visit one of our international Microsoft Stores.

  • We do not ship to PO boxes and some European territories.

  • Carriers need a physical address to deliver.

  • The Microsoft Store does not allow the carrier to redirect a package to a new address after it is sent. This helps to combat internet fraud.

Tracking, shipping times and costs

If you want to track your order, see Follow your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

SHIPPING METHOD

DELIVERY SERVICE

Cost

DELIVERY TIME

Normal

Ups

Free

3-5 business days

Priority

Ups

€13.00

2-3 business days

 

Weekdays are Monday to Friday, except public holidays. Orders placed on weekends, on holidays or after 9:30 (local time) will be processed the following business day.

Microsoft Store delivery times may be delayed near the holidays or due to circumstances we cannot control. Our carriers do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for customized products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All deliveries from the Microsoft Store in The United Kingdom are subject to the terms and conditions of our carriers.

Where we deliver:

  • Microsoft Store currently only delivers to parts of Europe. For sales in other countries or regions, visit one of the international Microsoft Store stores.

  • We do not deliver to mailboxes or some European territories.

  • Operators require a physical address for delivery.

  • The Microsoft Store does not allow the operator to redistribute a package to a new address after the package has been shipped. This helps to combat internet fraud.

Tracking, Times, and Shipping Costs

If you want to track your order, see Follow your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

METHOD OF LIBRATION

LIVING SERVICE

Cost

LIVING TIME

Standard

Ups

Free

in 5-7 business days

 

Working days are Monday to Friday, except public holidays. Orders placed on weekends, holidays or after 9:30 (local time) will be processed the next business day.

The delivery time through the Microsoft Store may be longer around the holidays or if circumstances arise that we do not have control over. Our carriers do not deliver on weekends and holidays.

Notes: 

  • Delivery times may vary for custom products.

  • For some products, there may be other delivery conditions, depending on your location.

  • All shipments from Microsoft Store Romania are subject to the terms and conditions of our carriers.

Shipping addresses

  • Microsoft Store can only ship to Singapore locations. For sales in other regions, please visit one of the international Microsoft Stores.

  • To help fight online fraud, we don’t permit the carrier to redirect a package to a new address after it has been shipped.

  • Shipping carriers require a full street address for delivery purposes.

  • We can’t ship to P.O. Boxes.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Method: Standard

Cost: Free

Delivery time: Within 2-4 business days

Our business days are Monday through Friday, excluding holidays. Orders placed on the weekend, on a holiday, or after 10:00 AM local time on Friday, will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the Singapore Microsoft Store are subject to our carriers' terms and conditions.

Where do we deliver?

  • Microsoft Store currently delivers only to certain parts of Europe. For sales in other countries or regions, visit one of our international Microsoft Stores.

  • We do not deliver to PO boxes or some European territories.

  • The courier needs a physical address for delivery.

  • Microsoft Store doesn't allow couriers to change their delivery location after you send a package. This helps in the fight against online fraud.

Tracking shipments, delivery times, and related costs

To track your order, see Track your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

METHOD OF DELIVERY:

DELIVERY SERVICE

Costs

DELIVERY TIME

Standard

Ups

Free

within 5-7 working days

 

Weekdays are Monday to Friday, excluding public holidays. Orders made on a weekend, public holiday or after 9:30 a.m. (local time) will be processed on the next business day.

Microsoft Store delivery times may be longer during holidays or because of conditions we can't control. Our delivery people do not deliver on weekends or on public holidays.

Notes: 

  • Delivery times for customized products may vary.

  • Depending on your location, some products may be subject to different delivery terms.

  • All shipments from Microsoft Store Slovakia are subject to the terms and conditions of our carriers.

Where do we deliver:

  • Microsoft Store currently delivers only in some parts of Europe. For sale in other countries or regions, visit one of our International Microsoft Store.

  • We do not deliver to PO boxes or to some European territories.

  • Couriers request a physical address for delivery.

  • Microsoft Store does not allow the courier to redirect the package to a new address after the package has been dispatched. This helps to combat internet scams.

Monitoring, time and delivery costs

To track your order, see Track an order in Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

DELIVERY METHOD

THE DELIVERY SERVICE

Costs

DELIVERY TIME

Standard

Ups

Free

within 5-7 working days

 

Working days are Monday to Friday, except for the holidays. Orders awarded on weekends for the holidays or after 9:30 am (local time) will be processed on the following business day.

Delivery times through Microsoft Store may be longer on holidays or due to circumstances beyond our control. Our delivery men don't deliver on weekends and holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Some products may be subject to other delivery terms, depending on your location.

  • All shipments from Microsoft Store to Slovenia are subject to the terms and conditions of our delivery service.

Shipping destinations

  • Microsoft Store can only ship to certain European cities at this time. For sales in other countries or regions, visit one of the international Microsoft Stores.

  • We do not ship to PO Boxes or certain European territories.

  • Carriers require a physical address for delivery.

Tracking, hours and cost of shipments

If you want to track your order, see Track your Microsoft Store order. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

SHIPPING METHOD

DELIVERY SERVICE

Cost

DELIVERY TIME

Standard

Ups

Free

3 and 4 working days

Express

Ups

$13.00

2 and 3 working days

 

Weekdays are Monday to Friday, except on public holidays. Orders placed during weekends, holidays or after 9:30 a.m. local time will be processed the next business day.

Delivery times through the Microsoft Store may take longer on dates near holidays or due to circumstances beyond our control. Our carriers do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other shipping conditions may apply for certain products depending on location.

  • All shipments from Microsoft Store of Spain are subject to the terms and conditions of our carriers.

UPS My Choice Subscription Service

In addition to Microsoft Store's free standard and express shipping options, you can customize and change your shipping options directly with UPS with its UPS My Choice subscription service.

The subscription includes these benefits:

  • Pick up packages at a UPS location or change the delivery address.

  • Schedule a delivery date and an estimated delivery time window.

  • Receive delivery alerts and a view of upcoming deliveries.

How to use it

  1. Visit UPS.com and go to Services > Tracking > UPS My Choice.

  2. Select Sign up and create a new account or sign in with an existing account.

Where it's available

Austria, Belgium, Denmark, Spain, France, Italy, Netherlands, Poland, United Kingdom, Sweden and Switzerland.

Note:  UPS My Choice shipping options are offered directly through UPS and are not managed through the Microsoft Store. Contact UPS directly with your questions or for more information.

Where we deliver

  • The Microsoft Store only delivers to certain locations in Europe at this time. For sales in other countries or regions, visit one of our international Microsoft stores.

  • We do not ship to PO box addresses or to certain areas of Europe.

  • The freight forwarder requires a physical address for delivery.

Delivery tracking, times and costs

To follow your order, see Track your order from the Microsoft Store. You can also change the name and address of your Microsoft account, which is also your shipping address.

Delivery

DELIVERY SERVICE

Cost

Delivery

Standard shipping

Ups

Free

3-4 business days

Priority

Ups

£11.99

2-3 business days

 

Working days are Monday to Friday, except public holidays. Orders placed on weekends, public holidays or after 9:30 am (local time) will be processed the next business day.

Deliveries through the Microsoft Store may take longer around holidays or due to circumstances beyond our control. Our transport companies do not deliver on weekends or public holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other shipping terms may apply to some products depending on your location.

  • All deliveries from Microsoft Store stores in Sweden are subject to our carrier's terms and conditions.

UPS My Choice Member Service

In addition to Microsoft Store's free standard and express delivery, you can customize and change your delivery options directly with UPS and the UPS My Choice member service.

Membership offers the following benefits:

  • Pick up your package at a UPS delivery location or change the delivery address.

  • Schedule a delivery date and get an estimated delivery time.

  • Get delivery notifications and a view of upcoming deliveries.

To use it

  1. Go to UPS.com > Services > Tracking > UPS My Choice.

  2. Select Sign up and create a new account or sign in with an existing account.

Where it’s available

Austria, Belgium, Denmark, France, Germany, Italy, netherlands, Poland, Spain, Sweden, Switzerland and United Kingdom.

Note:  The UPS My Choice delivery options are offered directly by UPS and are not managed by the Microsoft Store. Contact UPS directly if you have any questions or would like more information.

Shipping destinations

  • Currently, the Microsoft Store can only ship orders to certain areas of Europe. To make a purchase from another area, please visit one of the international Microsoft Stores.

  • We cannot ship orders to post boxes or to certain European territories.

  • Carriers require a physical address for delivery.

Delivery tracking, schedules and costs

If you want to follow your order, check Track your order from Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

SHIPPING MODE

DELIVERY SERVICE

Cost

DELIVERY TIME

Standard mailing

Ups

Free

3 to 5 working days

Priority shipping

Ups

CHF 15.00

2 to 3 working days

 

Business days are Monday to Friday, with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time are processed the next business day.

Microsoft Store delivery times may be extended due to public holidays or circumstances beyond our control. Our carriers do not deliver on weekends or holidays.

Notes: 

  • Delivery times may vary for custom products.

  • Other delivery conditions may apply for certain products, depending on your location.

  • All shipments from the Microsoft Store Switzerland are subject to the terms and conditions of our carriers.

UPS My Choice membership service

In addition to the Microsoft Store's free standard shipping and express shipping options, you can customize and modify shipping options directly from UPS through their UPS My Choice membership service.

Membership includes:

  • Get your package back on a UPS site or change the delivery address.

  • Planning a delivery date and obtaining an approximate delivery time slot.

  • Receiving delivery alerts and an overview of upcoming deliveries.

How to use it

  1. Visit UPS.com and access UPS My Choice's Tracking Services.

  2. Select Sign up and create an account or log into an existing account.

Geographic availability

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland and the United Kingdom

Note:  UPS My Choice shipping options are delivered directly by UPS and are not dependent on the Microsoft Store. Contact UPS directly to ask your questions or ask for more information.

Where we ship

  • Microsoft Store can only ship to selected European locations at this time. For sales in other countries or regions, please visit one of the international Microsoft Stores.

  • We do not ship to P.O. boxes or to some European Territories.

  • Carriers require a physical address for delivery.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

SHIPPING METHOD

COST

DELIVERY TIME

Standard

FREE

2-3 business days

Express

£10.00

1-2 business days

Free Standard 2-3 day shipping: Available on eligible products. Not available with Xbox Design Lab products or any customizable products.

Business days are Monday to Friday, except public holidays. Orders placed on the weekend, on a holiday, or after 11:00 AM local time will be processed the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.

Notes: 

  • Delivery times might vary for custom products.

  • Other shipping conditions may apply for certain products depending on your location.

  • All shipments from the United Kingdom Microsoft Store are subject to our carriers' terms and conditions.

UPS My Choice membership service

In addition to Microsoft Store's free standard shipping and express shipping options, you can customize and change your shipping options directly with UPS with their UPS My Choice membership service.

The membership includes these benefits:

  • Pick up your package at a UPS location or change the delivery address.

  • Schedule a delivery date and get an estimated delivery-time window.

  • Get delivery alerts and a view of upcoming deliveries.

How to use it

  • Visit UPS.com and go to Services > Tracking > UPS My Choice.

  • Select Sign up and create a new account or log in with an existing account.

Where it's available

Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, Switzerland, and United Kingdom.

Notes: 

  • The UPS My Choice shipping options are offered directly by UPS and are not managed by Microsoft Store. Contact UPS directly with questions or for more information.

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