Chargebacks, or transaction reversals, happen when you inform your bank, credit card company or other financial institution such as PayPal, that you dispute a payment made by them on your behalf, on the grounds that it took place without your consent. Sometimes your financial institution may contact you to report a suspicious transaction and, if you agree, initiate a dispute on your behalf.

If you encounter a specific issue with a game or app purchased through the Microsoft Store or have reason to request a refund, you should contact Microsoft Support. Repeated misuse abuse of chargebacks can be considered fraud.

See also

Returning items you bought from Microsoft Store for exchange or refund

Contact Microsoft Store Support

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

What affected your experience?

Thank you for your feedback!

×