You can't sign in to your Microsoft account

We understand that not being able to sign in to your account can be very frustrating.

How to fix this depends on the issue you're having.

Select your sign in issue

Select the issue that best describes the reason you can't sign in:

You have a password or verification issue

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You forgot your password, the password entered isn't working, or you can't receive a verification code.


You forgot your username

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You forgot the username for the service you want to use, or your username is correct, but you still can't sign in.


Your account is locked

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When you sign in, you received a message that says your account is locked. Learn why you're seeing this and what you can do.


You suspect your account was compromised

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If you think your account may have been compromised, check your recent activity and learn about steps to recover a hacked account.


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