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You can't sign in to your Microsoft account

How you resolve problems signing into your Microsoft account depends on the type of issue preventing you from signing in. For example, are you having a password problem? Did you forget your username? Or did you get a message that your account is locked?

To help you find the correct solution, select the issue from below that best describes the reason you can't sign in.

Tip: For help with signing into Windows, see Windows 10 error message: "We can't sign in to your account".

Select your sign in issue

Password or verification issue

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You forgot your password, the password entered isn't working, or you can't receive a verification code.

Reset and recover an account >

Forgot your username

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You forgot the username for the service you want to use, or your username is correct, but you still can't sign in.

Help for username issues >

Account is locked

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When you sign in, you received a message that says your account is locked. Learn why you're seeing this and what you can do.

Your account is locked >

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