You can't sign in to your Microsoft account
How you resolve problems signing into your Microsoft account depends on the type of issue preventing you from signing in. For example, are you having a password problem? Did you forget your username? Or did you get a message that your account is locked?
To help you find the correct solution, select the issue from below that best describes the reason you can't sign in.
Tip: For help with signing into Windows, see Windows 10 error message: "We can't sign in to your account".
Select your sign in issue
Password or verification issue
You forgot your password, the password entered isn't working, or you can't receive a verification code.
Forgot your username
You forgot the username for the service you want to use, or your username is correct, but you still can't sign in.
Account is locked
When you sign in, you received a message that says your account is locked. Learn why you're seeing this and what you can do.