What is "Fix an issue" in Settings?
Fix an issue is a user-initiated troubleshooting experience in Microsoft Edge Settings that helps users understand and resolve common issues (for example, performance, media playback, or sign-in problems). The experience may surface guided steps, explanations, or recommendations to help the user make progress toward a resolution.
This experience is designed to be assistive and transparent, allowing users to explicitly seek help from Settings when something is not working as expected.
What is the intended use of Fix an issue in Settings?
Fix an issue in Settings is intended to:
Help users troubleshoot issues at the moment they request help.
Provide contextual guidance based on the problem entered by the user.
Improve user understanding of what might be going wrong and what actions they can take.
It is not intended for background monitoring, continuous data collection, or proactive diagnosis without user interaction.
What data is used for Fix an issue in Settings?
When a user explicitly chooses to use this feature in Settings, Edge may collect optional diagnostic data and Settings state relevant to the specific problem being addressed, post receiving consent from the user.
Key points:
Diagnostic data is collected only when the user initiates the Fix an issue flow.
Data collection is scoped to the active troubleshooting session and is not continuous.
Data is used solely to help generate explanations or guidance for the current issue.
If the user does not give consent, Edge will not collect the optional diagnostic and Settings state data for these experiences.
What safeguards are in place for Fix an issue in Settings?
Several safeguards are in place to ensure responsible use:
User initiation: The flow is user initiated.
User control: Users can turn off this data collection under Settings > Copilot and AI.
Transparency: Clear descriptions are provided about when and why data is used.
What are the limitations users should be aware of?
AI-generated guidance may occasionally be inaccurate or incomplete.
Not all issues can be diagnosed automatically.
Users may still need to take manual steps or seek additional support.
Does not access or use work-related resources.
Users are encouraged to validate suggestions and choose actions that work best for their situation.
How was Fix an issue in Settings evaluated?
Fix an issue in Settings underwent testing and reviews prior to rollout to identify:
Potential failure modes or misleading guidance.
Scenarios where AI-generated responses may not align with intended use.
Privacy and data-handling risks.
These evaluations help ensure alignment with Microsoft Responsible AI principles.