What to do if Microsoft Edge isn't working

Summary

Troubleshoot issues when Microsoft Edge isn’t working, crashing, not opening, or failing to load webpages. Learn how to fix common Microsoft Edge problems by updating the browser, clearing cache and browsing data, disabling extensions, restarting Edge, and checking device security or network settings. This article explains troubleshooting steps to resolve Microsoft Edge performance, startup, and stability issues.

Here are some solutions to common problems with the new Microsoft Edge EdgeLogo .

If Microsoft Edge keeps crashing

If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try.

Close other tabs, extensions, and apps

Your computer may have run out of memory and can't load the site while also running your apps, extensions, and programs.

To free up memory:

  • Close every tab except for the one that’s showing the error message.
  • Close other apps or programs that are running.
  • Pause any downloads.
  • Uninstall extensions you don't need.

On the tab with errors, try reloading.

Make sure Microsoft Edge is up to date

Select Settings and more  More  > Settings Settings  > About Microsoft Edge EdgeLogo . If there's an update available, you can apply it from here.

Scan your device for malware

For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.
Windows 8/8.1
Windows 7
MacOS

Restart your computer

Restart your computer and then try opening the page in Microsoft Edge again.

Verify that third party security software is up to date

If you're running third party security software such as Norton or McAfee, open the app and check for any security updates or visit the company's website to make sure your software is up to date. 

Repair Microsoft Edge

  1. Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.
  2. Go to Start > Settings > Apps > Installed apps.
  3. In the apps list, select Microsoft Edge and then select Modify. If the Modify command isn't available, it's likely that your organization installed Microsoft Edge and is managing it for you. For help, contact your system administrator.
  4. When prompted Do you want to allow this app to make changes to your device?, select Yes.
  5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.

If Microsoft Edge opens but stops working

Make sure Microsoft Edge is up to date

Select Settings and more  More  > Settings Settings  > About Microsoft Edge EdgeLogo . If there is an update available, you can apply it from here.

Scan your device for malware

For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.
Windows 8/8.1
Windows 7
MacOS

Restart your computer

Restart your computer and then try opening the page in Microsoft Edge again.

Verify that third party security software is up to date

If you're running third party security software such as Norton or McAfee, open the app and check for any security updates or visit the company's website to make sure your software is up to date. 

Clear browsing history and cached data

Your browser automatically saves temporary internet files to help pages load faster. Clearing this cache will sometimes fix page display problems.

If you can open Microsoft Edge, select Settings and more  More  > History History  > Open history page and select Delete browsing data. Select All time under Time range; select Browsing history and Cached images and files, and then select Clear now.

Clear all browsing data

Select Settings and more  More > History History  > Open history page. Select Delete browsing data and All time under Time range; select all boxes, and then select Clear now.

If the problem continues, look for answers and report issues. Select Settings and more More  > Help and feedback  Help , and then select Send feedback  Feedback .

Fix network issues and report website problems

Try opening the page in another browser. If it doesn’t open, there could be a problem with your network or the website itself.

First, try restarting your modem and router.

If this doesn't work, contact the website owner and let them know you've been having problems loading the webpage.

Repair Microsoft Edge

  1. Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.
  2. Go to Start > Settings > Apps > Installed apps.
  3. In the apps list, select Microsoft Edge and then select Modify. If the Modify command isn't available, it's likely that your organization installed Microsoft Edge and is managing it for you. For help, contact your system administrator.
  4. When prompted Do you want to allow this app to make changes to your device?, select Yes.
  5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.

If Microsoft Edge doesn't open

Restart your computer

A program or process currently running on your computer might be causing problems with Microsoft Edge. You can restart your computer to see if that fixes the problem.

Scan your device for malware

For Windows 10, see the "Run a scan manually" section of Stay protected with Windows Security.
Windows 8/8.1
Windows 7
MacOS

Verify that third party security software is up to date

If you're running third party security software such as Norton or McAfee, open the app and check for any security updates or visit the company's website to make sure your software is up to date. 

Repair Microsoft Edge

  1. Make sure that your browser is closed and that you have administrative rights to your device. If multiple users are logged in your device, make sure Microsoft Edge is closed for all users.
  2. Go to Start > Settings > Apps > Installed apps.
  3. In the apps list, select Microsoft Edge and then select Modify. If the Modify command isn't available, it's likely that your organization installed Microsoft Edge and is managing it for you. For help, contact your system administrator.
  4. When prompted Do you want to allow this app to make changes to your device?, select Yes.
  5. Make sure you're connected to internet and select Repair. Your browser data and settings shouldn't be affected by repair.