Microsoft and Family Safety comply with the Children's Online Privacy Protection Act (COPPA) regarding online account creation for children under the age of 13. To verify that an adult is giving a child permission to create a new Microsoft account, COPPA requires a small amount be charged to the adult's credit card. We charge 50 cents for this verification. This charge isn't refundable.
No. Microsoft only charges you once to verify your age when you first create a child account. After that, you can use your Microsoft account to create additional child accounts.
Yes. Companies that allow accounts to be created for children often use a credit card charge to verify parental consent under COPPA.
Make sure that:
The info you typed matches your credit card (such as your full name and address).
Your credit card hasn't expired.
Your credit card has been activated by your financial institution.
If you continue to receive errors, contact your financial institution to check the status of the credit card.
Article ID: 10502 - Last Review: Jul 14, 2017 - Revision: 20