When the money in your Microsoft account expires

Promotional balances

From time to time, Microsoft may offer promotional gift cards you can redeem to your Microsoft account.

  • Promotional gift cards and codes have an expiration date. See the terms of the promotion for details.
  • When you buy from us with your Microsoft account, we’ll use any promotional balances first, starting with the nearest expiration date.

Non-promotional balances

  • Any money in your Microsoft account not from a promotional gift card is “non-promotional” and has no expiration date. But if you don’t use your account for a prolonged period of time, the law may require us to consider it abandoned and to transfer any funds to the appropriate government authority.
  • We will reach out to give you adequate notice before transferring any money from your account.
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Article ID: 10626 - Last Review: Jun 22, 2016 - Revision: 5

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