Can't connect to Internet

Applies to: Windows 10

What does this guided walk-through do?

Provides steps to help you troubleshoot and fix Internet problems in Windows 10.

How does it work?

We'll begin by asking you questions about the issue you're experiencing. Next, we’ll take you through a series of troubleshooting steps that are specific to your situation.

To fix the problem, here is the first step to try:

Make sure the cable is security plugged into your PC and your router or modem.

Did this solve your problem?

To fix the problem, here is the first step to try:

Make sure Wi-Fi is turned on for your device (including any physical Wi-Fi switch, which usually has an indicator light to show when it's turned on).

  • Select the Internet status icon on the right side of the taskbar, and make sure the Wi-Fi tile is turned on (as indicated in the image below). If it isn't, select the tile to turn it on. Similarly, make sure Airplane mode tile is turned off (as indicated in the image below).

Did this solve your problem?

We're glad this fixed the problem!

Okay, let's try running the Network troubleshooter. In the search box on the taskbar, type Network troubleshooter, then select Find and fix network problems. Then click Next to run the troubleshooter.

Did this solve your problem?

Next, let’s try restarting your PC, modem, and router (if you have one):

  1. Unplug the power from your modem and router. If your modem has a battery backup, you’ll need to remove the battery to completely turn off power.
  2. Wait about 30 seconds. If you removed the battery from the modem, put it back in.
  3. Plug in the power cable for the modem and router.
  4. While you wait for the modem and router to fully power on, restart your PC. Select the Start  button, select the Power  button, and then select Restart . (Make sure you select Restart, not Shut down.)

Did this solve your problem?

Since the simple troubleshooting steps didn't work, we'll move to more advanced troubleshooting steps.  If you don’t feel comfortable trying more technical troubleshooting steps, you can talk to a person for more help.

Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Let's try to narrow down the source of the problem.

If your Internet status icon on the right side of the taskbar indicates that you're connected, try visiting a different website. If the website opens, there might be a problem with the specific website. If you can't connect to another website, go to the next step.

Did this solve your problem?

If you have another PC available, try to connect to the same network on that device.

Were you able to connect to the Internet on another device?

OK. Let's get you to an agent to help fix the issue.

Talk to an agent

If you can connect to the network on another device, the source of the problem is likely your device.

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

  1. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administratorYes.
  1. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
    • Type netsh winsock reset and select Enter.
    • Type netsh int ip reset and select Enter.
    • Type ipconfig /release and select Enter.
    • Type ipconfig /renew and select Enter.
    • Type ipconfig /flushdns and select Enter.

Did this solve your problem?

If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.

Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

  1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  1. Expand Network adapters, and locate the network adapter for your device.
  1. Select the network adapter, and then select Uninstall device > the Delete the driver software for this device check box > Uninstall.
  1. After uninstalling the driver, select the Start  button > Power  > Restart . After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

Did this solve your problem?

If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

  1. Select the Start  button, then select Settings  > Update & Security  > Windows Update  > View update history > Uninstall updates.
  1. Select the most recent update, then select Uninstall.

If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:

  1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  1. Expand Network adapters, and locate the network adapter for your device.
  1. Select the network adapter, select Update driver > Search automatically for updated driver software, and then follow the instructions.
  1. After installing the updated driver, select the Start  button > Power  > Restart  if you're asked to restart, and see if that fixes the connection issue.

If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. You’ll need to know the PC manufacturer and model name or number.

Do one of the following:

  • If you couldn’t download and install a newer network adapter driver, hide the update that’s causing you to lose your network connection. To learn how to hide updates, see Hide Windows Updates or driver updates.
  • If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for updates.

Did this solve your problem?

Using network reset should be the last step you try.

This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows 10. It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

  1. Select the Start  button, then select Settings  > Network & Internet  > Status > Network reset.
  1. On the Network reset screen, select Reset now > Yes to confirm.
  1. Wait for your PC to restart, and see if that fixes the problem.


Did this solve your problem?

After selecting the "No internet connection" icon , see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect, wait a moment, and then select Connect again.

Did this solve your problem?

Try connecting to a network on a different frequency band.

Many consumer Wi-Fi routers broadcast at two different network frequency bands:  2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.4 GHz network and a 5 GHz network, try connecting to the other network. To learn more about the differences between 2.4 GHz networks and 5 GHz networks, check out Wi-Fi problems and your home layout.

Did this solve your problem?

Okay, let's try running the Network troubleshooter. In the search box on the taskbar, type Network troubleshooter, then select Find and fix network problems. Then click Next to run the troubleshooter.

Did this solve your problem?

Next, let’s try restarting your PC, modem, and router (if you have one):

  1. Unplug the power from your modem and router. If your modem has a battery backup, you’ll need to remove the battery to completely turn off power.
  2. Wait about 30 seconds. If you removed the battery from the modem, put it back in.
  3. Plug in the power cable for the modem and router.
  4. While you wait for the modem and router to fully power on, restart your PC. Select the Start  button, select the Power  button, and then select Restart . (Make sure you select Restart, not Shut down.)

Did this solve your problem?

Since the simple troubleshooting steps didn't work, we'll move to more advanced troubleshooting steps.  If you don’t feel comfortable trying more technical troubleshooting steps, you can talk to a person for more help.

Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Let's try to narrow down the source of the problem.

If your Internet status icon on the right side of the taskbar indicates that you're connected, try visiting a different website. If the website opens, there might be a problem with the specific website. If you can't connect to another website, go to the next step.

Did this solve your problem?

If you have another laptop or phone available, try to connect to the same network on that device.

Were you able to connect to the Internet on another device?

If you can connect to the network on another device, the source of the problem is likely your device.

Try running these network commands to manually reset the TCP/IP stack, release and renew the IP address, and flush and reset the DNS client resolver cache:

  1. In the search box on the taskbar, type Command prompt. The Command Prompt button will appear. To the right of it, select Run as administratorYes.
  1. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
    • Type netsh winsock reset and select Enter.
    • Type netsh int ip reset and select Enter.
    • Type ipconfig /release and select Enter.
    • Type ipconfig /renew and select Enter.
    • Type ipconfig /flushdns and select Enter.

Did this solve your problem?

If the previous steps didn’t work, try to uninstall the network adapter driver, and then restart your computer. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update.

Before uninstalling, make sure you have drivers available as a backup. Visit the PC manufacturer’s website and download the latest network adapter driver from there. If your PC can't connect to the internet, you'll need to download a driver on a different PC and save it to a USB flash drive so you can install the driver on your PC. You’ll need to know the PC manufacturer and model name or number.

  1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  1. Expand Network adapters, and locate the network adapter for your device.
  1. Select the network adapter, and then select Uninstall device > the Delete the driver software for this device check box > Uninstall.
  1. After uninstalling the driver, select the Start  button > Power  > Restart . After your PC restarts, Windows will automatically look for and install the network adapter driver. Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling.

Did this solve your problem?

If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update:

  1. Select the Start  button, then select Settings  > Update & Security  > Windows Update  > View update history > Uninstall updates.
  1. Select the most recent update, then select Uninstall.

If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:

  1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  1. Expand Network adapters, and locate the network adapter for your device.
  1. Select the network adapter, select Update driver > Search automatically for updated driver software, and then follow the instructions.
  1. After installing the updated driver, select the Start  button > Power  > Restart  if you're asked to restart, and see if that fixes the connection issue.

If Windows can’t find a new driver for your network adapter, visit the PC manufacturer’s website and download the latest network adapter driver from there. You’ll need to know the PC manufacturer and model name or number.

Do one of the following:

  • If you couldn’t download and install a newer network adapter driver, hide the update that’s causing you to lose your network connection. To learn how to hide updates, see Hide Windows Updates or driver updates.
  • If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. To do this, select the Start button, then select Settings  > Update & Security  > Windows Update  > Check for updates.

Did this solve your problem?

Using network reset should be the last step you try.

This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows 10. It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives. Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.

  1. Select the Start  button, then select Settings  > Network & Internet  > Status Network reset.
  1. On the Network reset screen, select Reset now > Yes to confirm.
  1. Wait for your PC to restart, and see if that fixes the problem.


Did this solve your problem?