Recovery options in Windows 10

If you're having problems with your PC, the following table can help you decide which recovery option to use.

 Problem See this section
Your PC isn't working well because of a recently installed app, driver, or update.Restore from a system restore point
Your PC isn’t working well and you're not sure why.Reset your PC
You want to clear all your personal data off of your PC before you donate or recycle it.Reset this PC > Remove everything > Remove files and clean this drive
Your PC won't start
If you’ve previously created a USB recovery drive

Use a recovery drive to restore or recover your PC

If you haven't created a USB recovery drive

Use installation media to restore your PC 

Use installation media to reinstall Windows 10 PC

 You recently updated to the latest version of Windows 10, and you want to go back to your previous version of Windows. Go back to an earlier build


Note: You only have 10 days to use this option in the latest Windows 10 Anniversary Update.


Restore from a system restore point
Reset this PC
Use a recovery drive to restore or recover your PC
Use installation media to restore your PC
Use installation media to reinstall Windows 10
Go back to your previous version of Windows


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Article ID: 12415 - Last Review: Oct 26, 2016 - Revision: 52

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