If you're having problems with your PC, the following table can help you decide which recovery option to use. For help with black screen or blue screen errors, see Troubleshoot black screen problems or Troubleshoot blue screen errors.
|Problem||See this section|
|Your PC isn't working well and you recently installed an app.||Restore from a system restore point|
|Your PC isn't working well and you recently installed an update.||Remove an installed update|
|Your PC isn’t working well and it’s been a while since you installed an app, driver, or update.||Reset your PC|
|Your PC won't start and you've created a recovery drive.||Use a recovery drive to restore or reset your PC|
|Your PC won't start and you haven't created a recovery drive.||Use installation media to restore or reset your PC|
|Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work.||Use installation media to reinstall Windows 10|
|You want to reinstall your previous operating system.||Go back to your previous version of Windows|
Click one of the recovery options below and follow the steps to try to get things working again.
If you're having trouble accessing a driver encrypted with BitLocker, see Find my BitLocker recovery key.
This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app or driver, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.
- Select the Start button, enter control panel, and then choose it from the list of results.
- Enter recovery in the Control Panel search box.
- Select Recovery > Open System Restore > Next.
- Choose the most recent app, driver, or update on the list of results, and then select Scan for affected programs. You'll see list of items that will be deleted if you remove this restore point. If you're OK with the deletions, select Next > Finish. Or, if needed, select an earlier restore point before selecting Next > Finish.
If you’re not seeing any restore points, it might be because system protection isn’t turned on. To check, go to the Control Panel, search for Recovery, and then select Recovery > Configure System Restore > Configure and make sure Turn on system protection is selected.