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Account temporarily suspended

To help protect you from fraud or abuse, we might have temporarily suspended your account because we noticed some unusual activity. We know this is frustrating, but we can help you get back into your account easily in a few steps.

Unblock your account

To unblock your account go to and sign in to your suspended account.  When prompted, you can enter a phone number to request a security code be sent to you via text message. This can be any phone that can receive text messages. It doesn't need to be associated with your account, and we’ll only use that number this one time to unblock your account.

After you enter the security code you received on your phone, you'll need to change your password to complete the unblocking process. Make sure you create a strong, unique password to help keep your account secure. You can use our password checker to test the strength of your new password before you use it.

Problems with the security code

The quickest way to get your account unblocked is online, by requesting and then entering a code. If you haven’t tried unblocking your account online, we recommend you start there.

  • If you didn't receive your security code at the phone number you entered, try again or try a different number.
  • If your code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header.

Text message with code.

Once you've gotten your account unblocked, you can get more info on how to help protect your Microsoft account to help prevent this from happening again.


Article ID: 13956 - Last Review: Apr 28, 2016 - Revision: 12