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What to do if you forget your Windows password

If you've forgotten your Windows password, there are several ways to retrieve or reset it:

  • If your PC is on a domain, your system administrator must reset your password.
  • If you're using a Microsoft account, you can reset your password online. For more info, see Reset your password.
  • If you're using a local account, use your password hint as a reminder.

If you still can't sign in and are using Windows 8.1, you must reinstall Windows. For Windows RT 8.1, contact your PC manufacturer.


Article ID: 14105 - Last Review: Aug 31, 2016 - Revision: 12